SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.

Warranty Administration

Driving Efficiency with AI: Recap of the 2024 Summit

At the 2024 Vehicle Service & Warranty Lifecycle Summit, industry leaders explored cutting-edge solutions to streamline processes and reduce human error. From quality code predictions and AI-driven technician comment analysis to leveraging failure type clusters, the focus was on improving claim entry and communication. Highlights included enhancing diagnostic tools, integrating technicians into the quality feedback […]

Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair Round Robin

Event has passed.  Signup below to request the presentation content. Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers. We will also review the survey results all participants will complete.  Benchmark topics include:  Customer surveys Inbound claims: Via online submissions and phone calls […]

Round Robin: Dealer Pain Points on Submitting Claims

Event has passed however, contact us below to request the presentation content We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators.  Throughout the presentation of the 4-subtopics below we will also open the discussion to participant feedback and questions to help you understand your relative performance. Key […]

Navigating Recalls: Financial Implications For Motor Vehicle Components Webinar

Webinar has passed but sign up below to request the recording and the full presentation content! Motor vehicles represent some of the most sophisticated and advanced products manufactured today.  However, with this complexity comes the heightened risk of product recalls, which can impose severe financial burdens on automotive component manufacturers and the supply chain. Join […]

Navigating The Financial Costs: Vehicle Component Recalls Webinar May 21st 3-4:00pm ET

Click to register for this free event Motor vehicles represent some of the most sophisticated and advanced products manufactured today.  However, with this complexity comes the heightened risk of product recalls, which can impose severe financial burdens on automotive component manufacturers and the supply chain. Join industry peers – Component Suppliers, Aftermarket, OEMs, Distributors and […]

January 2024: Customer Warranty Satisfaction Survey

We would appreciate your input within the attached survey regarding Supplier Warranty Satisfaction. Please fill out the survey by January 26th and receive the full results January 30th in the Virtual Round Robin. All answers are confidential and will not be attributed to you and your company. If this is not your area of expertise, […]

Warranty Edits Deep Dives from Peterbilt Kenworth & Nissan

Looking forward to this session. Click to the full agenda here Advanced Warranty Claim Edits to Improve Lifecycle Hallie Spetnagel, Warranty Manager – PETERBILT MOTORS Paul Rogers, Senior Manager Warranty – NISSAN NORTH AMERICA James Jensen, National Warranty Manager – KENWORTH TRUCK What is the right amount of claims for manual accessing versus auto adjudication […]