Warranty Management Study 2026
The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
Warranty Administration Xchange Group: Moving from Manual to Intelligent Claim Management
The second Warranty Administration Xchange Group session brought OEM leaders together to benchmark manual claim assessment, automation, and operational efficiency—revealing where warranty administration is headed next across strategy, technology, and decision-making.
Xchange Groups Round 2: Continuing the Conversation
Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
Inside the First Warranty Administration Xchange Group: Benchmarking Claims, Compliance, and Operational Reality
Amidst all the technical discussions and planning, the overarching goal remains clear: enhance efficiency, reduce manual intervention, and adapt to evolving legal landscapes.
MAPconnected Announces New Leadership Xchange Groups for TAC and Warranty Administration Executives
Press Release: MAPconnected announces the expansion of its Leadership Xchange portfolio with two invitation-only executive peer benchmarking forums designed to support OEM leaders navigating increasing complexity across Technical Assistance Centers (TAC) and Warranty Administration.
Survey & Study Services
Powered by Member Insights MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare. Drawing on insights from MAPconnected members, […]
Driving Efficiency with AI: Recap of the 2024 Summit
At the 2024 Vehicle Service & Warranty Lifecycle Summit, industry leaders explored cutting-edge solutions to streamline processes and reduce human error. From quality code predictions and AI-driven technician comment analysis to leveraging failure type clusters, the focus was on improving claim entry and communication. Highlights included enhancing diagnostic tools, integrating technicians into the quality feedback […]
Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair Round Robin
Event has passed. Signup below to request the presentation content. Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers. We will also review the survey results all participants will complete. Benchmark topics include: Customer surveys Inbound claims: Via online submissions and phone calls […]
Round Robin: Dealer Pain Points on Submitting Claims
Event has passed however, contact us below to request the presentation content We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion to participant feedback and questions to help you understand your relative performance. Key […]
Navigating Recalls: Financial Implications For Motor Vehicle Components Webinar
Webinar has passed but sign up below to request the recording and the full presentation content! Motor vehicles represent some of the most sophisticated and advanced products manufactured today. However, with this complexity comes the heightened risk of product recalls, which can impose severe financial burdens on automotive component manufacturers and the supply chain. Join […]