For years, organizations across the warranty and service lifecycle have faced many of the same operational challenges — claims management, supplier collaboration, quality issues, service processes, recalls, parts return logistics, customer experience, and emerging technologies — often while working in isolation.
Conversations happened at annual conferences. Teams exchanged ideas for a few days, then went back to solving problems independently.
The industry doesn’t need another conference. It needs a better way to stay connected year-round.
That idea is what led to MAPconnected and its growing membership network, MyWarrantyNetwork.
Now in its sixth year, MAPconnected has evolved from an annual in-person summit into an always-on professional network built for organizations involved in warranty, aftersales, technical service, quality, lifecycle management, and customer support operations across multiple industries — including automotive, transportation, construction equipment, and more.
The evolution happened naturally because members wanted more than periodic events. They wanted ongoing access to peers, benchmarking discussions, operational insight, and trusted industry relationships without waiting for the next conference to happen.
That demand led to MyWarrantyNetwork.
A Different Kind of Industry Membership
MyWarrantyNetwork is not a traditional association model, and it is not another social media platform.
It’s a professional working network designed specifically for organizations across the warranty and service ecosystem.
At the center of the membership experience is the MyWarrantyNetwork HUB—MAPconnected’s private, year-round member environment built for ongoing professional collaboration, including:
- Discussion threads focused on operational challenges
- Direct member messaging and peer connection
- Benchmarking groups and Leadership Xchange discussions
- Virtual meetups and roundtables
- Professional profiles and cross-industry networking
- Collaborative conversations centered on real-world warranty and service issues
The network includes executives, operational leaders, technical specialists, warranty administrators, supplier teams, aftersales leaders, and service providers responsible for real operational outcomes across the warranty lifecycle.
Instead of relying only on occasional in-person interactions, members stay connected continuously.
A warranty leader can ask peers how they are approaching a claims process issue. A supplier quality team can exchange insight around parts return trends. Service organizations can benchmark operational approaches or discuss technologies impacting warranty performance and lifecycle management.
The goal is practical collaboration from people doing the work every day.
And because the network includes organizations from multiple industries, members often gain perspectives outside their immediate market that still apply directly to their own operations.
Built Around Ongoing Engagement
One of the biggest shifts in the industry over the last several years has been the growing demand for continuous engagement instead of isolated event participation.
MAPconnected responded by expanding beyond its original summit model into a more dynamic membership experience built around ongoing peer exchange and operational collaboration.
Membership includes:
- Access to the private MyWarrantyNetwork HUB with member profiles, direct messaging, forum threads, and collaboration tools
- Benchmarking and Leadership Xchange groups focused on role-specific operational challenges
- Monthly virtual round robins, Sponsor Showcases, and AI-SWLM Think Tank sessions
- Member-driven discussions, surveys, polls, and real-world case exchanges
- Annual Service & Warranty Lifecycle Summit participation and presentation archives
- Member-only reports and aggregated benchmarking insight
- Quarterly member huddles and ongoing networking opportunities
- Curated access to vetted partners and providers through the Marketplace
Members don’t have to wait for the next conference to reconnect with peers or continue important conversations. The network stays active year-round.
That accessibility is especially valuable for organizations looking to stay engaged without constant travel while still maintaining visibility into emerging operational trends and industry priorities.
Benchmarking Without Competitive Risk
One of the biggest barriers to industry collaboration is confidentiality.
Organizations want comparative insight and peer perspective, but they also need professional trust, clear boundaries, and responsible discussion environments.
MyWarrantyNetwork was designed with that reality in mind.
Benchmarking discussions and peer exchanges are structured to encourage open collaboration while respecting confidentiality and competitive boundaries across participating organizations.
That allows members to exchange operational perspectives, discuss challenges, and learn from peers without compromising sensitive business information.
It’s one of the reasons the network continues attracting experienced leaders and cross-functional teams from across the warranty lifecycle.
Why Keep Doing It The Hard Way?
The warranty lifecycle has become too interconnected, too operationally complex, and too fast-moving for organizations to solve every challenge independently.
MyWarrantyNetwork exists to make industry collaboration easier, more accessible, and more continuous.
Organizations are joining because they want:
- Faster access to peer insight
- Stronger professional connections
- Practical benchmarking opportunities
- Year-round engagement
- Direct collaboration without travel barriers
- Trusted industry relationships
- A modern approach to networking and operational learning
As the industry continues evolving, many leaders are realizing that solving warranty and service challenges in isolation is no longer sustainable.
MyWarrantyNetwork was built to change that.
Ready to learn more or become a member? Join MyWarrantyNetwork.
