The Summit Conversation Expands: Meet 6 More Industry Leaders

The Service & Warranty Lifecycle Summit speakers continue to expand the range of operating perspectives coming together in Detroit.

MAPconnected is pleased to introduce 6 more leaders joining the 6th annual Service & Warranty Lifecycle Summit, taking place October 19–21 at The Westin Southfield Detroit.

This group connects OEM warranty operations, customer and product research, software-defined vehicle responsibility, dealer service operations, warranty-processing transformation and compliance.

Meet the New Service & Warranty Lifecycle Summit Speakers

James Nardini — Warranty Operations National Manager — Kia America

With more than 30 years of experience across aftersales operations, warranty, customer experience and technical support, James Nardini brings a practical view of how process change affects dealers and customers. His Summit participation includes leadership-roundtable discussion and feedback around service and labor-time developments.

Kristin Kolodge — Former VP Research Product Development — JD Power

Kristin Kolodge adds a research and product-development perspective shaped by years of examining customer expectations, industry performance and the signals organizations use to guide improvement. Her experience strengthens the Summit conversation about turning data and market insight into clearer operational priorities.

Jose Clemente — Manager GPSC Warranty Performance — General Motors

Jose Clemente works at the point where warranty performance, supplier collaboration and field improvement meet. His session, “From Bolts to Bytes: How SDVs Transform Warranty Responsibility,” examines how software-defined vehicles blur the line between hardware and software failures—and how warranty frameworks must adapt to support fair responsibility, faster fixes and stronger customer trust.

Paul Whitworth — Chief Operating Officer — WarrCloud

Paul Whitworth will contribute to the discussion around today’s and tomorrow’s warranty-processing challenges. Workforce shortages, aging systems, detailed claims, new vehicle technologies, audits and rising costs are increasing pressure on both dealers and OEMs. His perspective connects those challenges with opportunities in automation, specialized expertise, shared standards and more connected warranty systems.

Tim Kellogg — Service Manager — DeNooyer Chevrolet

Tim Kellogg brings the dealership perspective into the room. That view is essential because warranty policies, systems and administrative requirements ultimately become real workflows inside service departments. His experience helps ground the conversation in repair execution, dealer efficiency and the practical effect of warranty decisions on employees and customers.

Victor Garcia — Deputy GM Warranty Group America — Nissan North America

Victor Garcia adds an OEM warranty-leadership perspective spanning operational governance and compliance. His participation will help connect policy decisions with the controls, processes and cross-functional alignment required to manage warranty consistently across a complex organization.

Why These Perspectives Belong Together

Warranty and service outcomes are shaped across multiple functions. Decisions involving claim processing, technical support, customer experience, dealer operations, product quality, data and technology continually affect one another.

The Service & Warranty Lifecycle Summit is structured to make those connections visible.