Your team knows where the friction is.
The next question is what you do about it.
Warranty guidance that is difficult to apply. Purchasing and supplier priorities that do not line up. Information that exists but does not reach the people making the decision.
The MAPconnected Service & Warranty Lifecycle Summit puts these challenges on the agenda with perspectives from GM, Nissan, International, Kia, Toyota, Stellantis, Ford and American Battery Solutions.
The Summit begins October 19.
Choose the sessions that address your team’s priorities, then secure your place.
October 19-21, 2026 | The Westin Southfield Detroit
Moving Beyond Training: Building Dealer Capability & Warranty Accuracy
Tuesday, October 20 | 10:00-10:45 AM ET
Training attendance is easy to record. Dealer capability is what matters when the work begins.
This Warranty Admin Training session comprises 4 deep-dive presentations on 3 subtopics/key themes:
- Role-based certification: preparing people for their specific responsibilities.
- Real-time knowledge in the workflow: making guidance available when it is needed.
- Guided tools: simplifying the steps dealers need to carry out.
Speakers: Chelsea Alarie, General Motors; Victor Garcia, Nissan North America; Steve Olejniczak, International; James Nardini, Kia America.
If your team is reviewing warranty training and support, this is the session to put on its calendar.
Why Can’t We Get on the Same Page?
Tuesday, October 20 | 12:00-12:30 PM ET
A shared problem does not automatically produce a shared priority.
Drawing on the Purchasing & Supplier Cost Sharing Xchange Group, this session examines competing priorities, organizational friction and knowledge gaps that can prevent stakeholders from moving forward together.
Speakers: Jim Holloway, Toyota; Daryl Kreskowiak, Stellantis; Eric Bloink, General Motors.
Bring the issue that keeps getting passed between teams. Explore what needs to change for shared goals to become meaningful action.
The Data Is Already There: Why Can’t the Industry Connect the Dots?
Wednesday, October 21 | 12:30-1:00 PM ET
Knowing that a failure occurred is not the same as understanding what happened or deciding what to do next.
This deep dive connects warranty, field-service, diagnostic, telematics and product data. The discussion continues in the Field Services Connected Data Xchange Group at 2:15 PM.
Speakers: Jennifer Jones Wheeler, Ford Motor Company; Tomlin Abraham, General Motors; Phillip Shmaon and Salman Khalid, American Battery Solutions.
Help shape the conversation before you arrive. Take the Field Services Connected Data survey and receive a free copy of the results. Responses will inform the Summit discussion.
Your Priorities Belong in the Room
Dealer capability. Purchasing alignment. Connected data.
These are not problems one department can solve in isolation. Make time to compare approaches with the people working across the same lifecycle, and bring the colleagues who need to be part of the decision.
October 19 is approaching. Choose your sessions.
