24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
April 22, 2026 Newsletter
Where Warranty Recovery Gets Real
Where warranty recovery, dealer visibility, and AI adoption are colliding in real operations
Warranty performance is increasingly defined by execution—not intent. Across recovery models, claims processes, and dealer-facing systems, OEMs are running into the same challenge: clarity on responsibility doesn’t always translate into consistent outcomes in practice.
This week’s MyWarrantyNetwork Connect brings together three connected themes shaping that conversation right now—how reovery is best managed through tranparent cost sharing models, how dealer workflow visibility is informing the upcoming 2026 Warranty Industry Study, and how AI is being explored in practical, operational use cases across the lifecycle.
For leaders across warranty, service, and supplier operations, the focus continues to shift toward one question: How do we turn structure, data, and emerging tools into consistent execution at scale?
Learn how your peers are approaching these challenges and bring back ideas you can apply right away. Join today!
Read on for:
- Purchasing & Supplier Cost Sharing Xchange Insights: The Hard Truth About Warranty Recovery
- June 17-18 Club Study Mitsubishi Logisnext Host & AI-SWLM
- 2026 Warranty Study — From Operational Burden To Strategic Advantage
- Leadership Xchange Peer Group Insights from Round 1 Sessions
- Explore the Full MAPconnected Events Lineup
- Member Spotlight: Nissan Director of Warranty and Compliance
The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model
Inside the Purchasing & Supplier Cost Sharing Xchange Group
Warranty recovery challenges aren’t driven by formulas—they’re driven by how responsibility is defined and executed across OEMs, suppliers, and dealers. In the first Purchasing & Supplier Cost Sharing Xchange Group session, facilitated on March 24 with leaders from Bridgestone Americas, Cummins Inc., General Motors, Logisnext Americas Inc., Stellantis, Toyota North America, and Volkswagen of America, Inc, the discussion moved beyond models to the operational friction behind recovery.
Rather than theory, members focused on where execution breaks down—in share rate application, NTF interpretation, and gaps in transparency and accountability across the lifecycle.
What attendees gained from the discussion:
- Why ordinary warranty recovery breaks down more often than recall recovery
- How share rate models are applied in practice—and where they struggle at scale
- Why NTF reflects structural accountability challenges, not just classification issues
- Where disconnects emerge across parts return, analysis, and financial execution
What members are doing next:
- Refining how ownership is defined across OEM–supplier recovery models
- Separating technical vs. commercial disputes to improve resolution speed
- Building toward shared benchmarking frameworks for future sessions
Next Session: May 20 | 3:00–4:15 PM ET
Join us to discuss recovery models & effective approaches to cost recovery including default rates, technical factors, and data-driven models. We will also benchmark measurements for recovery performance and cycle time.
Inside the Factory: Warranty Decision-Making in Practice
Spring Club Study & AI-SWLM Think Tank Meetup
Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics | June 17–18 | Mitsubishi Logisnext Customer Experience Center — Houston, TX
MAPconnected’s 4th Annual Club Study brings OEM leaders into a live factory environment for 1.5 days of facilitated benchmarking, hands-on learning, and peer collaboration—spanning warranty, service, and production operations.
This is a working session, not a conference. Participants move through real-world workflows—from diagnosis and repair to claim submission and adjudication—grounded in how decisions are made in practice.
The program also integrates an AI-SWLM Think Tank meetup, focused on identifying practical, high-impact AI use cases across the lifecycle—from improving symptom capture and diagnostics to supporting claim accuracy and reducing rework.
OEMs including BraunAbility, Bridgestone, Caterpillar Inc., Cummins, Ford Motor Company, GM, Navistar Inc, Nissan Motor Corporation, Stellantis, Toyota North America, and Volkswagen have participated in past Club Studies—bringing cross-industry perspective to shared operational challenges.
Focus areas include:
- Manual claim assessment: improving accuracy, consistency, and cycle time
- Upstream diagnostics: strengthening root cause identification and repair decisions
- End-to-end workflow: Repair-to-Claim process walkthrough and friction point analysis
- AI in context: targeted use cases across claims, diagnostics, and decision support
Learn more and secure your spot
Available for Purchase Next Week: Warranty Management Study 2026
Most warranty processes are designed with internal logic—but executed in dealer environments where speed, clarity, and usability determine outcomes.
The upcoming 2026 Warranty Management Study: From Operational Burden To Strategic Advantage provides a detailed look at how warranty claims are actually processed at the dealership level—based on real workflows, not assumptions.
At the core of the study is a side-by-side analysis of dealer-facing claim entry processes across more than 30 OEMs, including actual system screens, required fields, and submission workflows. The result is a practical view into how warranty administration functions in real operating conditions across automotive, heavy truck, powersports, and other equipment sectors.
Key areas of analysis include:
- Claim entry structure, required fields, and documentation requirements
- Prior approval workflows and DMS integration
- Submission timelines, system usability, and process effectiveness
- Cross-industry comparisons to benchmark performance and identify gaps
Benchmark Dealer Practices, Improve Performance, and Prepare for the Future
Round One Set the Direction—Round Two Is Getting Started
Second-round Xchange Group sessions are just getting started—and there’s still time to join. Take a look at what members accomplished in the first round. These recaps offer a high-level view into the real challenges, priorities, and insights MAPconnected participants are bringing to the table.
Blogs:
- Financial Products & Insurance | Product Performance, Penetration & Profitability | Structure Drives Outcomes
- Parts Return & Quality Analysis | Parts Return Strategy & Cost Optimization | Turning Parts Returns Into Quality Intelligence
- Technical Assistance Centers (TAC) | TAC Strategy & Technology Enablement | Why Technical Support Is Becoming an Operations Discipline
- Warranty Administration | Managing the Impact of New State Laws on Warranty Reimbursement Processes | Benchmarking Claims, Compliance, and Operational Reality
- Recall, Customer Campaigns & Legal Xchange | Vehicle Buyback Management & Accountability | Vehicle Buybacks: The Preventable Problem No One Owns
- Purchasing & Supplier Cost Sharing | Reducing Supplier Administrative Burden | The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model
Explore all six Xchange Groups and reserve your spot—compare strategies, pressure-test decisions, and leave with clearer direction on what to do next.
Get complete session details and join the conversation
MAPconnected Events: April – October
April 23 | 11:00 AM–12:00 PM ET
AI-SWLM Think Tank Showcase — Fix the Leak: Reducing Warranty Costs | Stellantis & ServiceNow Case Study
April 23 | 3:00–4:15 PM ET
Financial Products & Insurance Xchange Meetup — Product Performance, Penetration & Profitability
April 30 | 11:00 AM–12:00 PM ET
AI-SWLM Think Tank Showcase — To Infinity (Loop) and Beyond: Advancing Continuous Quality Diagnostics | Upstream Case Study
May 12 | 3:00–4:00 PM ET
AI-SWLM Think Tank Showcase — From Warning Signs to Action: Warranty Early Warning Detection | Toyota and Pegasystems Case Study
May 14 | 3:00–4:00 PM ET
Technical Assistance Centers (TAC) Xchange Meetup — TAC Strategy & Technology Enablement
May 19 | 11:00 AM–12:15 PM ET
Parts Return & Quality Analysis Xchange Meetup — Defining a Robust Parts Analysis Process & Logistics Cost Control
May 20 | 3:00–4:00 PM ET
Purchasing & Supplier Cost Sharing Xchange Meetup — Strengthening OEM–Supplier Partnerships Through Transparent Cost Recovery & Shared Accountability
June 9 | 3:00–4:00 PM ET
AI-SWLM Think Tank Showcase — Smarter Warranty Decisions: How AI Drives Claims Accuracy & Reduces Costs | CARS Protection Plus & Circuitry.ai Case Study
June 17–18
Spring Club Study & AI-SWLM Think Tank Meetup in Houston — Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics
October 19–21
Service & Warranty Lifecycle Annual Summit 2026 — Detroit
Member Experience: Where Connection Turns Into Better Decisions
When data and AI move from buzzwords to decision tools, the real shift isn’t more technology—it’s better connection.
In this featured clip, Paul Rogers, Director of Warranty & Compliance at Nissan, shares a perspective we don’t hear often enough: warranty can’t operate in isolation. It has to sit across engineering, training, dealer enablement, and compliance to actually drive better outcomes.
That’s where meaningful progress starts:
- When claims data informs training
- When insights are shared across teams
- When disconnected processes are replaced with more connected decision-making
Watch the clip to see how this plays out in practice.
These are the types of conversations happening year-round inside the MyWarrantyNetwork—where members benchmark approaches, share what’s working, and pressure-test decisions with peers across the lifecycle.
And once a year, that work comes together live at the Service & Warranty Lifecycle Summit—bringing the full network into the room to continue those conversations in person.
Join the MyWarrantyNetwork to stay connected year-round and get pre-paid tickets to this year’s Summit.
Why Leaders Participate in MyWarrantyNetwork Events & Engagement Tools
- Access to session insights, recordings, and Think Tank initiatives
- Role-specific peer benchmarking across the service & warranty lifecycle
- Facilitated, executive-level discussions with direct peers
- Ongoing collaboration through the MyWarrantyNetwork Members Hub
| I’m happy to answer any questions as you consider which membership is the best fit for your organization. Email me at info@mapconnected.com or fill out an online form. |
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