Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]
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Calling All Club Study Participants 5/7-8 in Nashville! – Vehicle Service and Warranty Lifecycle Management Discussion Threads
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
10/22/25 Speaker Session: Turning Data to Foresight: Valmont’s Warranty Evolution With Tavant
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Driving Warranty Innovation Smarter, Faster Claims for TPAs and OEMs with Truepic
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OEMs Who Win Will Stop Asking What Failed — And Start Predicting What Will Fail Next.
Recalls are a lagging indicator. Every day, quality teams face new anomalies, new complaints, and new signals. The real question is: Which issue becomes tomorrow’s recall if you don’t act today? Arnon Shaffir, VP of Business Development at Upstream sits down for an interview at MAPconnnected’s Service & Warranty Lifecycle Summit and discusses why after-sales […]
Vehicle Service and Warranty Lifecycle Management Community Articles & Posts
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
Vehicle Service and Warranty Lifecycle Management Discussion Threads
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
Reflections from the MAPconnected Spring Club Study Hosted by Bridgestone Americas
As we near the end of another remarkable year for the MAPconnected Service & Warranty Lifecycle Network, one experience continues to surface in conversations across our community: the Spring Club Study hosted by Bridgestone Americas in Nashville. Click Video Below For Highlights This gathering was more than an event. It was a peer working forum—designed […]
From Theory to Execution: What OEM Leaders Shared at the MAPconnected VIP Dinner
At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution. Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped set the tone for the MAPconnected Service & Warranty Lifecycle Network by focusing on how artificial intelligence is already influencing service and quality operations […]
ServiceNow Joins MAPconnected as a 2026 Platinum Partner
MAPconnected is proud to announce that ServiceNow has joined the Service & Warranty Lifecycle Network as a Platinum Partner for 2026, bringing one of the world’s leading enterprise platforms into the conversations shaping the future of aftersales, service, warranty, and customer lifecycle leadership. This partnership will span a full year of engagement and will anchor […]