This summer, the AI-SWLM Think Tank unveiled its first AI Use Case Roadmaps, turning collaborative industry insights into actionable, generative AI solutions for warranty and service operations. With sessions in June and July, we explored how Agentic AI is transforming claims adjudication, maintenance optimization, and dealer support. Each roadmap demonstrated practical, measurable outcomes — proving […]
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Time Is Running Out – The Countdown Is On As Early Bird Rates Expire This Week
Register by August 31 to beat the price increase! 🟩 Secure Your Spot Now 28 Industry Trailblazers Confirmed: The Momentum Is Just Beginning! Meet Kia America Speaker Marijo Prodanic We’re proud to introduce Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America. From Volkswagen Group to Kia America, Marijo has built […]
AI-SWLM Think Tank Spotlight: Early Warning Scout & 12 Volt Battery Digital Signature POC’s available —Powered For Real Impact
MAPconnected’s AI‑Service & Warranty Lifecycle Management (AI‑SWLM) initiative keeps accelerating forward—bringing peer‑built AI use cases from concept to operational traction. What’s Next: Tuesday, September 10 — Virtual Meetup This session will unveil the 4th and 5th AI Use Case Roadmaps, developed through collaborative insights originating from MAPconnected’s Spring Club Study in Nashville. Use Case 1: […]
Speaker Spotlight: Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America
MAPconnected is proud to announce that Marijo Prodanic, Director of Warranty Operations & Technical Assistance at Kia America, will be joining us as a featured speaker at the 2025 Vehicle Service & Warranty Lifecycle Summit. Marijo’s journey into the world of warranty and quality includes his tenure at the Volkswagen Group, where he built his […]
Announcing the MAPconnected Monthly Newsletter
Welcome to the first edition of the MAPconnected Monthly Newsletter. As our network expands, we’re diving deeper into the insights, ideas, and initiatives shaping service, warranty, and aftersales. This monthly edition is your direct line into what’s next for MAPconnected and MyWarrantyNetwork Members Hub & Marketplace. If you have not yet signed up, if you […]
Meet 4 Trailblazers Confirmed To Speak
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Renee Stevens, Director Data […]
Meet the Next 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. James Kiriazes – Director […]
Meet the First 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the first three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Sarah Huff – Director […]
Sponsor Spotlight: Circuitry.ai – Harnessing AI to Revolutionize Warranty Claims
As part of our lead-up to the 2025 Vehicle Service & Warranty Lifecycle Summit Series, we’re proud to highlight our valued sponsor Circuitry.ai, a leader in AI-powered warranty solutions. Circuitry.ai’s latest innovations are transforming how service, warranty, and claims teams work — with Decision Intelligence designed to make operations faster, smarter, and more accurate. Their […]
First Speaker Announced for MAPconnected’s 2025 Vehicle Service & Warranty Lifecycle Summit Series
We’re kicking off our 2025 Summit Speaker Reveal Party with a powerhouse in customer experience and service strategy — Chrystelle Lachance. The Vehicle Service & Warranty Lifecycle Summit returns this year from October 20–22 (Main Summit) at the Sheraton Detroit Novi, bringing together more than 200 professionals from across the service, warranty, and aftercare value […]