🌍 “It was not just about systems. It was really about shifting mindset — ownership, accountability, and customer lifecycle value.” Chrystelle Lachance shares how rethinking culture and mindset empowered teams, scaled efficiency, and boosted customer satisfaction while maintaining local empowerment. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: […]
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Consistency vs. Flexibility: Finding the Balance
🌐 “Consistency came from shared KPIs, workflows, and a unified platform — but success also meant respecting cultural differences.” Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: #MAPconnected […]
Under Pressure: Why After-Sales Quality Strategies Must Evolve in the Age of Connected Vehicle Data and AI – Vehicle Service and Warranty Lifecycle Management Community Articles & Posts
[ad_1] Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members [ad_2] Source […]
AISWLM Roadmaps: All 5 Use Cases
📩 Want the full recordings + slides? Request here: 🎟 Meet these AI providers live at the Vehicle Service & Warranty Lifecycle Summit (Oct 20–22, 2025 • Sheraton Detroit Novi) and talk through POCs. Register: Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025. #AISWLM #MAPconnected #WarrantyLifecycle #Quality […]
Pre-Defined Repair Codes: Is anyone using them? – Vehicle Service and Warranty Lifecycle Management Discussion Threads
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MAPconnected Summit 2025
“AI is only as powerful as the decisions it can help your teams make. In this Post-Summit session highlight, Ed Allen, Manufacturing Industry Lead at Pega, breaks down what it really takes to operationalize AI inside warranty, service, and lifecycle teams: 🔸 AI that augments human judgment 🔸 AI that makes repetitive decisions automatically 🔸 […]
Most OEMs don’t fail at AI because of technology. They fail because of organization.
In Part Two of our MAPconnected Service & Warranty Lifecycle Network Summit interview, Arnon Shafir, VP of Business Development at Upstream Security, pulls the conversation out of theory and straight into the hardest part of transformation: making AI real inside the enterprise. This isn’t about “adding a tool.” It’s about changing how quality, warranty, and […]
Why AI Fails in Aftersales | MAPconnected Service and Warranty Lifecycle Summit
Why do so many AI initiatives in aftersales stall before delivering real impact? In this MAPconnected Service & Warranty Lifecycle Network Summit feature, Arnon Shafir of Upstream Security explains why the biggest barriers to AI success aren’t technical — they’re organizational. This short discussion explores leadership expectations, operational change, and why curiosity may be the […]
MAPconnected Summit 2025 – Plante Moran
Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]
Calling All Club Study Participants 5/7-8 in Nashville! – Vehicle Service and Warranty Lifecycle Management Discussion Threads
[ad_1] Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members [ad_2] Source […]