Introducing the TAC Leadership Exchange A Peer-Led Forum for OEMs Operating Technical Assistance Centers In the evolving world of aftersales and dealer support, Technical Assistance Centers (TAC) play a pivotal role. To support and strengthen this mission, MAPconnected is proud to introduce the TAC Leadership Exchange—a new peer-driven benchmarking forum for OEMs operating TACs across […]
News
When AI Uncovers the Hidden Story Behind Quality Failures Upstream Security
How Upstream Detected a Global Active Grille Shutter Issue and What We Can Learn From It What happens when a hidden failure pattern slips through the cracks of traditional quality review systems? Upstream’s recent case study shows how AI-driven analysis can detect quality issues before they become warranty catastrophes. Their global AI platform uncovered a […]
TAC Leadership Exchange Group Launched!
We invite you to join the TAC Leadership Exchange Group A peer-driven forum for OEMs and Suppliers operating Technical Assistance Centers Why Join? This newly formed group offers OEMs a strategic space for benchmarking and collaboration—sharing operational insights, exploring best practices, and shaping KPIs that drive exceptional dealer warranty and repair support services. What to […]
Survey Results Are In!
Improving Warranty Coverage Accuracy: Events That Determine Warrantability A member OEM tapped MAPconnected to gather insights on improving warranty coverage accuracy. The survey spotlighted best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. Interested survey participants will now meet on August14 1-2pm ET to further benchmark […]
Recording Now Live: AI-SWLM meetup, July 15th
In our latest AI-SWLM meetup, July 15th, we explored our next 2 AI-Use Case Roadmaps: 🔹Reinventing Claims Adjudication with AI (Cummins & Sd-ize) 🔹Smarter Maintenance & Claims with Generative AI (Ford & SAS) Click below to watch the recording. Lead the Way—Pilot an AI Use Case | Help us take the next step in transforming […]
🧭 July 15 🧭 Next AI-SWLM Think Tank Meetup
🚀 Be Part of What’s Next: We’re Launching the Next Two AI Use Cases! Born out of MAPconnected Vehicle Service & Warranty Lifecycle Network’s Spring Club Study in Nashville, these two turn-key AI use cases leap from collaboration to impact—translating shared intelligence into operational solutions, with success factors defined and POCs ready to go! Reinventing Claims […]
Ready Set Go! Can’t Wait To See You All There For The 5th Annual!
SAVE $300+ per ticket The Countdown Is On! Advance Ticket Pricing Through 7/31 Analytics, Data, and Service Fuel For A Customer-First Connected World Buy Tickets Now! Download The Brochure Main Summit Oct 21-22 New Summit Oct 23 Learn More Get Your Ticket & Co-Worker Paid For! Join us and showcase your […]
In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers.
Make sure to download the AI Use Case created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case Help us take the next step in transforming service and warranty operations. We’re inviting engaged partners to step up, lead the charge, […]
Ready To Supercharge Your Dealer & Technical Contact Centers With AI-Powered Claims Specialists?
Hello, Circuitry.ai+Bridgestone+Ford show you how you can slash claim time by 15% This Think Tank session shows how industry-tested AI trims call volume 20% & boosts first-time-pay rate. Save your seat today. The AI-SWLM Think Tank is excited to unveil its first turn-key AI Use Case, developed through collaborative industry insights at MAPconnected’s Spring club […]
Survey: Improving Warranty Coverage Accuracy
Got 5-minutes? A member OEM has tapped MAPconnected Vehicle Service & Warranty Lifecycle Network to gather insights on improving warranty coverage accuracy. This quick survey will spotlight best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. All responses are anonymous, and participating OEMs will receive a […]