Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

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Why Warranty Still Gets Misunderstood—And Why This Study Was Created

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MyWarrantyNetwork Connect 10

April 8, 2026 Newsletter: This week, MAPconnected features a Recall Xchange meetup discussion exploring decision-making in automotive recalls, followed by AI-SWLM Think Tank case studies….
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MyWarrantyNetwork Connect 07

March 11, 2026 Newsletter: AI, Metrics, and Dealer Insights You Need to Know….
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MyWarrantyNetwork Connect 06

March 4, 2026 Newsletter: Recall & TAC Insights + Dealer Warranty Study Preview….

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Inside the First Warranty Administration Xchange Group: Benchmarking Claims, Compliance, and Operational Reality

Amidst all the technical discussions and planning, the overarching goal remains clear: enhance efficiency, reduce manual intervention, and adapt to evolving legal landscapes…..
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As Supplier Cost Sharing Grows More Complex, OEM Leaders Are Zeroing In On Administrative Burden

Supplier cost sharing is one of the most powerful levers for controlling warranty and quality costs—but execution often breaks down in the details. MAPconnected’s Purchasing….
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MAPconnected Launches Financial Products & Insurance Xchange Group

Press Release: MAPconnected invites you to join the Financial Products & Insurance Xchange Group, an OEM-exclusive executive benchmarking forum for leaders responsible for financial products,….
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MAPconnected Launches Parts & Quality Analysis Xchange Group

To advance OEM Benchmarking on Returns, Root Cause, and Supplier Accountability   February session hosted by former Stellantis quality and supply chain operations executive MAPconnected….

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The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model

OEM leaders found that warranty recovery challenges aren’t driven by formulas—they’re driven by how responsibility is defined and enforced. The Purchasing & Supplier Cost Sharing….
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How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions

Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore….
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Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session

OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange….
Technical Assistance Centers Xchange Group
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Why Technical Support Is Becoming an Operations Discipline

What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined….

MyWarrantyNetwork Members Hub & Marketplace

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Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025

In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use….

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AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525

These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts,….

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The Great Leap Forward in Automotive Tech

🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ,….

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Recorded Content & Videos

A great example of the kind of real-world conversations that happen at the MAPconnected Summit. Joshua Shuck from General Motors shares how outdated assumptions around EV 12V battery diagnostics created unnecessary warranty spend across the network, and why collaboration between OEMs, suppliers, and service leaders is critical to improving outcomes. This is exactly why the Summit exists: peer-led discussions grounded in operational reality. 📍 Vehicle Service & Warranty Lifecycle Summit 📅 October 19–21, 2026 👉 Register before 6/17 for discounted tickets: https://www.mapconnected.com/event/vehicle-service-and-warranty-summit2026/
How many warranty dollars are lost simply because legacy assumptions go unchallenged? General Motors
Warranty management is often more complex, fragmented, and misunderstood than it should be. In this video, Mike Roberts of MR Insights shares why the 2026 Warranty Management Study: From Operational Burden to Strategic Advantage was created, what the research uncovered across 30+ OEMs, and why dealer-level insight is essential for improving warranty performance. The study includes: • Benchmarking across 30+ OEM warranty processes • 34 claim entry and workflow screenshots across industries • Real-world insight from dealership warranty administrators • Analysis of workflows, approvals, documentation requirements, and system usability • Practical perspectives for improving efficiency, compliance, and operational outcomes Designed for warranty executives, claims leaders, dealer operations teams, consultants, and industry professionals, the study delivers practical benchmarking and operational insight across automotive, RV, powersports & motorcycle, agriculture, industrial, and related sectors. Learn more and purchase the study here: https://www.mapconnected.com/warranty-management-study-from-operational-burden-to-strategic-advantage/
Warranty Management: From Operational Burden to Strategic Advantage
In this clip from the 2025 Summit discussion, Managing The Rising Cost Of Vehicle Repairs: A Warranty Perspective, Shannon Dare, Jennifer Jones, and Lisa Sheth of Ford explored how analytical decision-making, cross-functional alignment, and structured problem-solving (including the 8D process) are being used to reduce cost-per-repair while maintaining quality and customer trust. These are the same types of topics that continue year-round inside the MAPconnected community—where OEMs and suppliers compare approaches, pressure-test ideas, and learn from how others are navigating similar challenges. MAPconnected members get ongoing access to Summit sessions, speaker insights, and peer discussions that don’t happen in silos—plus year-round benchmarking across the warranty ecosystem. Join the MyWarrantyNetwork: https://www.mapconnected.com/join-mywarrantynetwork/#member-join
Summit Perspective: Ford’s Lisa Sheth on Open Collaboration and Real-World Problem Solving
An interview of James Kiriazes, Director of Customer Quality Engineering at Bridgestone Americas, during the 2024 Vehicle and Warranty Lifecycle Summit, discussing why bringing the right leaders together drives lasting impact across MAPconnected in-person events. Learn more about the annual summit, virtual events and membership: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Bridgestone Testimonial for MAPconnected Membership
Paul Rogers, Director of Warranty & Compliance at Nissan, shares a perspective we don’t hear often enough: Warranty can’t operate in isolation. It has to sit across engineering, training, dealer enablement, and compliance to actually drive better outcomes. Join MAPconnected's MyWarrantyNetwork to stay connected year-round and get pre-paid tickets to the annual Service & Warranty Lifecycle Summit: https://www.mapconnected.com/join-mywarrantynetwork/#member-join
2025 Summit Clip with Nissan's Paul Rogers: Systematic vs. Manual Approach To Claims
This clip from the 2025 Vehicle Service & Warranty Lifecycle Summit is a great example of what happens when the right people get together and share how the work actually gets done. In this moment, GM's Josh Shuck shares insight powered by Midtronics' data—bringing together OEM perspective and solution partner intelligence in a way that drives better decisions. Real conversations between OEMs, partners and peers who are solving complex challenges every day.
Sneak Peek: Accurately Diagnosing EV 12V Batteries with GM and Midtronics
What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. Hear leaders like Sarah live at the 2026 Service & Warranty Lifecycle Summit this October in Detroit. 📅 October 19–21, 2026 📍 Westin Southfield Detroit 🔗 Register now: https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit/ #MAPconnected #Summit2026 #WarrantyLifecycle #Aftersales #VehicleService
2026 Service & Warranty Lifecycle Summit Promo Video | Sarah Huff, Cummins
Join us for the 4th edition - Club Study - Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics. Mitsubishi Logisnext Americas has extended a warm invitation to the MAPconnected's Warranty, Aftersales & Aftercare Services Network on June 17-18 at their brand new Customer Experience Center in Houston, TX. The event will feature 1.5 days of facilitated benchmarking, coordinated tours of assembly, technical training, and warranty failure analysis, along with a networking dinner. Intertwined with the event will also be planned activities with the AI-SWLM Think Tank.
Bridgestone Club Study 2025 Promo Video
GM's Jose Clemente- Summit Experience- Submit to Speak 2026
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  • Events, Marketplace MyWarrantyNetwork, Youtube Videos

AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525

These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts,….

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MAPconnected fosters an innovative culture providing collaboration and knowledge sharing

GM’s GPSC Warranty Performance Manager discusses why they are Gold MAPconnected MyWarrantyNetwork Members. source

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The Great Leap Forward in Automotive Tech

🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ,….

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