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Joshua Shuck, Special Tools & Dealer Equipment Manager at General Motors, will be taking the stage at the 2025 Vehicle Service & Warranty Lifecycle Summit in Detroit. He’ll be presenting alongside his industry partner — Joshua Linton, Global Client Solutions Manager at Midtronics — in a collaborative case study session that dives into the critical […]

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🚀 Revolutionizing Warranty & Aftercare: Insights from MAP Connected 2024 Summit 🚀 Dive into our latest video for a glimpse of the transformative ideas reshaping warranty and aftercare services as discussed at the MAP Connected 2024 Summit. Discover key insights from industry experts on improving operational efficiency and customer experience. Featured Discussions Include: Timely Data […]

What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. […]

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We’re proud to welcome Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America, as our latest Summit speaker. From Volkswagen Group to Kia America, Marijo has built a reputation for supplier cost recovery, quality improvement, and data-driven claims management — shaping how OEMs strengthen dealer relationships and improve warranty operations. source

In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]

These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects. 🔹Reinventing Claims Adjudication […]

GM’s GPSC Warranty Performance Manager discusses why they are Gold MAPconnected MyWarrantyNetwork Members. source

🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]