Press Release: MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.
Club Study Benchmarking Event
You’ve been waiting… the official roll-out of the Leadership Xchange Groups starts now!
🎉Year 6 Begins With A Bang! 🎉 Members have been asking for deeper, more targeted benchmarking around strategy, governance, and enterprise‑level impact—and that’s exactly what we’re bringing forward. Our Leadership Xchange Groups are built to become fully member‑driven, giving you the space to shape the agenda and dive into the topics that matter most to […]
Reflections from the MAPconnected Spring Club Study Hosted by Bridgestone Americas
As we near the end of another remarkable year for the MAPconnected Service & Warranty Lifecycle Network, one experience continues to surface in conversations across our community: the Spring Club Study hosted by Bridgestone Americas in Nashville. Click Video Below For Highlights This gathering was more than an event. It was a peer working forum—designed […]
AI-Service Warranty Lifecycle Management Think Tank (AI-SWLM) Completes 3rd Meetup
What an incredible event! Bridgestone Americas hosted industry leaders at the 3rd annual MAPconnected Warranty, Aftersales & Aftercare Services Network Club Study on May 7–8 at their Nashville headquarters, featuring a full day of benchmarking along with an exclusive tour and inspection review at the Bridgestone Distribution Center. AI-SWLM Think Tank Meetup – Advancing AI […]
Bridgestone Americas Hosts A Dynamic MAPconnected Network Club Study
What an incredible event! Bridgestone Americas welcomed industry leaders to the 3rd annual MAPconnected Warranty, Aftersales & Aftercare Services Network Club Study on May 7-8 at their Nashville headquarters. This two-day program provided benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center tour, an AI-SWLM Think Tank meetup, and two networking dinners, fostering meaningful discussions and collaboration. […]
Bridgestone Americas Hosts MAPconnected Network Club Study
Agenda Released! Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network to host our annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. This 3rd annual event promises two (2) engaging days of benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center access tour, AI-SWLM Think […]
The Next Frontier of Vehicle Recall Round Robin: Stout + MAPconnected
Event has passed. Request the presentation content below. Join us for our interactive Virtual Round Robin to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risk and Cost Survey replies that all participants will complete. The survey will allow us to benchmark elements such as: Compliance […]
Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair Round Robin
Event has passed. Signup below to request the presentation content. Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers. We will also review the survey results all participants will complete. Benchmark topics include: Customer surveys Inbound claims: Via online submissions and phone calls […]
Round Robin: Dealer Pain Points on Submitting Claims
Event has passed however, contact us below to request the presentation content We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion to participant feedback and questions to help you understand your relative performance. Key […]
General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study & Parts Return Center Tour April 18-19
Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI. GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day […]