Inside the Recall Decision: Risk Signals, Regulatory Dialogue, and Cross-Functional Alignment
OEM leaders gathered for the third Recall, Customer Campaigns & Legal Xchange session to benchmark how organizations evaluate safety risk, regulatory input, field data, and internal alignment when deciding whether to initiate a recall. The discussion examined trends in recall activity, informal regulatory engagement, and how cross-functional teams interpret evidence before making a formal determination.
Xchange Groups Round 2: Continuing the Conversation
Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
Vehicle Buybacks: The Preventable Problem No One Owns
OEM leaders found that many buybacks don’t stem from major failures but from breakdowns in execution. From repeat visits to misaligned accountability, the Recall Xchange Group explored how earlier intervention and better process design can prevent escalation.
How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions
Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk
When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.
MAPconnected Launches Recall, Customer Campaigns & Legal Xchange Group
Press Release: Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership
Bringing the Industry Together: From Recalls to Collaboration
At MAPconnected, progress doesn’t stop when the Summit ends — it grows through the conversations and connections that follow. That’s why this week’s spotlight feels especially important. From Varun Jain of K&L Gates to Laura Kelly of Advantage Technical, both reminded us what this network is truly about: trust, accountability, and collaboration that extends beyond […]
Transforming Recalls into Customer Opportunities: Insights from this year’s Summit
Discover how recalls can be reimagined as a powerful customer engagement tool. In this highlight from the Vehicle Service & Warranty Lifecycle Summit, experts discuss strategies to: Watch this clip to learn how brands like Ford, GM, Stellantis and others are creating happier, more engaged customers through transparency and convenience.
New! Recall, Customer Campaigns & Legal Roundtable
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Stellantis Uses Gen-AI & Tech to Enhance the Customer Experience
Stellantis Uses Gen-AI & Tech To Enhance The Customer Experience Hear their story @ Vehicle Service & Warranty Lifecycle Summit Oct 22-24 The Summit in its 4th year once again strikes at the challenges that are top of your priority list. From the first panel discussion to the closing keynote, every session has been shaped by […]