SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.

Tag: Recall Customer Campaigns

Transforming Recalls into Customer Opportunities: Insights from this year’s Summit

Discover how recalls can be reimagined as a powerful customer engagement tool. In this highlight from the Vehicle Service & Warranty Lifecycle Summit, experts discuss strategies to:

  • Turn recalls into opportunities to reconnect with customers and build loyalty.
  • Simplify outreach with effective communication tools like phone calls and clear calls-to-action.
  • Leverage innovative solutions like mobile vans for repairs, prioritizing customer convenience.

Watch this clip to learn how brands like Ford, GM, Stellantis and others are creating happier, more engaged customers through transparency and convenience.

Stellantis Uses Gen-AI & Tech to Enhance the Customer Experience

Stellantis Uses Gen-AI & Tech To Enhance The Customer Experience
The Summit in its 4th year once again strikes at the challenges that are top of your priority list. From the first panel discussion to the closing keynote, every session  has been shaped by your peers to be directly relevant, deeply informative,  and immediately actionable within your team.
ELEVATING AGENT PERFORMANCE TO NEW HEIGHTS 
Discover with Daniel the details behind cataloging customer care processes globally at Stellantis and crafting best practice strategies that address even the most challenging scenarios, including recalls. 

Daniel will also share his journey with Generative AI, a transformative force in customer interactions and operational workflows. 
Join us for #MAPconnected24 and Experience THE ADDED FORMATS! 
Recall, Customer Campaigns & Legal Roundtable Oct 23
Technical Services & Diagnostics Roundtable Oct 23
EV Service, Operations, and Aftersales Summit Oct 24
Download Brochure!
Register Today!
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Testimonial:

“MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices” Warranty Performance Supervisor – GENERAL MOTORS

Reach out here for any further information: info@mapconnected.com
Looking forward to another great event!

Kind regards, Pam Walter

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The Next Frontier of Vehicle Recall Round Robin: Stout + MAPconnected

Event has passed.  Request the presentation content below.

Join us for our interactive Virtual Round Robin to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risk and Cost Survey replies that all participants will complete.  The survey will allow us to benchmark elements such as:

  • Compliance
  • Consumer Outreach
  • Risk Mitigation
  • Data Strategies
  • Cost Recovery

Our facilitator, Stout will further engage the group in further discussions covering best-in-class advanced data sources, innovation analysis and new strategies to enhance automotive safety.

Request the presentation content

Vehicle Recall Risks and Costs Survey & Round Robin

Take Survey Now 

Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery

All replies are confidential and your answers will not be attributed to you or your company. All survey respondents will receive the full report.

Join us then February 22 3:00-4:00pm ET for our Virtual Round Robin where your replies will be rolled up into relevant charts and graphs to aid the interactive discussion led by Stout covering best-in-class advanced data sources, innovation analysis and new strategies to enhance automotive safety.

Register on the MAPconnected website