SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.

Tag: Technical Services Diagnostics

What You Missed at Technical Services & Diagnostics Roundtable!

Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations

The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways:

Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented their guided diagnostics system, which uses a centralized repair template to provide up-to-date, step-by-step instructions for technicians. This system ensures consistency, meets warranty requirements, and speeds up claim approvals. By integrating data from various sources, it offers thorough diagnostics and has automated 90% of campaign claim payments, saving $250,000 in six months.

12V EV & SafetyPower Diagnostics: An Often Forgotten PartThe low-voltage SafetyPower™ system in EVs is powered by a low-voltage battery which ensures critical vehicle functions operate safelyand reliably. The Quality Engineering Manager at Subaru of America along with EV Platform Manager at Midtronics explained SafetyPower™importance, consequences of neglect, and maintenance tips for low-voltage batteries in EVs.

Watch now!

Technical Services & Diagnostics Roundtable at Service & Warranty Lifecycle Summit Series: Oct 23

10/23 12-5:00 pm – Purchased separately @ $495 or included in your MAIN SUMMIT 2 or 3-day Ticket.

TOPICS: Technical Services & Diagnostics Roundtable

-How Diagnostics Impact The Full Claim Lifecycle

-Guided Diagnostics: Pros and Cons

-Technical Publications, Creation & Utilization

-Cutting Edge Diagnostics Equipmenent & Technologies

-Service Labor Times Development & Trends

Speakers Technical Services & Diagnostic MAPConnected Banner
Get Your Tickets Here!

Keeping Your Technical Information Out Of Jail Webinar: Canoo + Tweddle Group + MAPconnected

Webinar has passed but sign-up to receive the recording and the presentation content Request here

Rules and regulations. Fines and penalties. Product launch delays…..Technical information is riskier than you think.

Manufacturers face a growing list of legal requirements impacting every aspect of their technical information—from CARB and NHTSA to new EU legislation. Our interactive speaker panel will examine the most effective ways organizations can keep their content out of trouble and maintain full conformity with international regulations.

Speakers:

Tony Smith, Director Service Engineering – CANOO

Gary Ragland, Manager, Copywriting – TWEDDLE GROUP

Nick Horan – Director Global Business Solutions – TWEDDLE GROUP

 

Fault or Condition Codes…Start Your Year Off Smarter by Getting MAPconnected

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Battling with incorrect defect codes?

Start off your year smarter by getting MAPconnected and benefiting from our
newly launched customized benchmarking survey services!
Utilize our vast network of your direct peers to get your answers.


Are you alone battling with incorrect use of fault or condition codes?
Find out now by taking our first survey.

This survey has been individually designed for a MAPconnected member company to help them

obtain feedback on how other companies are:

 

Equipping Dealership personnel to provide correct defect code
Reducing incorrect claim coding with Authorized Service Providers
Simplifying the defect code selection process for technicians/warranty personnel

All answers remain strictly confidential and those whom participate will receive a copy of the compiled results utilizing MAPconnected’s GIVE and TAKE premise.
Feel free to share this survey with your Technical Services & Warranty Operations/Administration team if they would be best suited!

https://archive2024.mapconnected.com/wp-content/uploads/give-and-take-icon-200×200.pngTAKE SURVEY NOW


We’d Love Your Feedback!
Participants will receive a copy of the compiled results utilizing
MAPconnected’s GIVE and TAKE premise.

June 22: Improving Warranty Cost Control With Operational Repair Data 3-4pm ET | Business Partner Event

Event has passed: Signup to get the presentation sent to you!

Solving the Operational Data Gap for Warranty Cost Control

In this free webinar we’ll discuss the benefits and challenges of proactive analysis of warranty claims by “participating” in the repair and diagnosis process.  Salim Murr, Strategic Advisor to Atheer, and longtime former Technical Services & Warranties Department Head for BMW will guide the discussion of this human centric strategy for warranty cost control. Core to this strategy is the capture of environmental and technician data collected during the repair process to validate warranty claims and support invoicing.

We will discuss the overall approach, challenges with implementation, technician and dealer adoption, & how this strategy can reduce warranty costs.

Signup below to participate. All attendees will be requested to complete a 6 question survey where the results will be revealed to kick-off the interactive discussion. And as an added bonus Atheer is also throwing in a three (3) month Proof-of-Concept trial for MapConnected Network attendees that participate in survey and join in the discussion!

About the Speaker:  Salim Murr joins Atheer as a Strategic Advisor after a decades long career at BMW where he has held department head for technical services and department head of warranties positions. He is an accomplished engineer, with well-honed leadership and business skills. Proven track record motivating cross functional teams to improve product quality and Aftersales process quality and to increase automotive recall completion rates; a specialist in creating greater customer and dealer satisfaction. He has introduced state of the art digital tools in Aftersales, improving technician efficiency and technician retention, as well as workshop productivity and profitability.

Atheer’s website

Video of some of Atheer’s automotive capabilities

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