AI adoption and warranty accountability are already on your team’s agenda. Before your next technology investment or difficult warranty ownership discussion, hear from leaders working through those challenges.
October 19–21, 2026 | The Westin Southfield Detroit
• October 20–21: Leadership Summit, roundtables and peer discussions.
• October 19: Workshops and VIP Dinner. Check your pass’s inclusions or explore separate activity tickets.
Bringing a team?
Group discounts are available for 3 or more attendees.
James Kiriazes: What Does It Take To Make AI Useful?
The Curse of AI Island: Do the Treasures Promised by AI Adoption Really Exist?
Launching a dealer portal and AI-powered customer chatbot involves more than selecting a promising tool. James’s session follows the experimentation, adoption challenges, disappointments and discoveries behind that journey.
James frames his observations as personal experience. He describes occasions when AI’s promises exceeded the results, alongside useful applications in administrative work and call-center screening or triage.
If the treasure exists, it won’t give itself up without an effort.
That experience raises questions worth examining before committing resources. Is the proposed application already working elsewhere, or will your team be the first to integrate it into an existing process? Who owns the data? Who takes responsibility for an incorrect result? Have privacy, security and bias been considered early enough?
For leaders evaluating AI, the value is in understanding the work behind adoption: where expectations need testing, where smaller applications can prove useful and what your organization needs to establish before moving forward.
Bring a specific use case. Compare your assumptions with the experience behind the presentation.
Jose Clemente: Who Takes Ownership Across The Vehicle Ecosystem?
Who Owns The Problem When the Vehicle Is Built By 1,000 Companies?
A vehicle brings together hardware, software, cloud infrastructure and platforms from a complex supplier network. When a warranty or quality issue crosses those boundaries, the evidence and responsibility may sit in different organizations.
Jose’s session examines how OEMs can identify ownership, connect data and drive accountability across that network.
He brings a practical perspective in warranty cost sharing and field performance review with the customer at the center of every discussion.
For warranty, quality and purchasing teams, the stakes are closely connected:
• Ownership: which organizations need to take responsibility for the issue?
• Evidence: what information needs to connect across teams and companies?
• Action: how can the parties move toward a resolution while keeping customer needs in view?
Bring the problem that keeps crossing organizational boundaries. Use the discussion to examine where responsibility becomes unclear and what information is needed to move the work forward.
Put The Right People In The Room
James’s AI adoption experience and Jose’s examination of warranty ownership address different decisions. Both deserve attention from the people responsible for putting technology, information and organizational commitments into practice.
Bring colleagues from service, warranty, quality or purchasing.
Hear the sessions together, compare perspectives in the Leadership Xchange discussions and continue the conversations through networking and the Tech Expo.
October 19 is almost here. Choose the sessions your team needs and make your booking this week.
