Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

Get Summit Brochure
Member Login

Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

Defining A Robust Parts Analysis Process & Logistics Cost Control – Parts Return & Quality Analysis Leadership Xchange Group Meetup #2

What Is MyWarrantyNetwork—and Why Are Warranty Leaders Joining?

MAPconnected Club Study 2026 Logisnext Americas Houston

Why Warranty Still Gets Misunderstood—And Why This Study Was Created

Latest Announcements & CONNECT Newsletter

  • News

MyWarrantyNetwork Connect 21

MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants….
  • News

MyWarrantyNetwork Connect 20

July 1, 2026 Newsletter….
  • News

MyWarrantyNetwork Connect 19

June 25, 2026 Newsletter 24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics Rethinking….

Xchange Groups

  • Events

Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session

OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange….
Technical Assistance Centers Xchange Group
  • Events

Why Technical Support Is Becoming an Operations Discipline

What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined….
Recall, Customer Campaigns & Legal Xchange
  • Events

When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk

When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored….
  • Events

Financial Products & Insurance Xchange Group: Structure Drives Outcomes

OEM leaders benchmarked how program structure—risk ownership, obligor models, and governance—directly impacts customer experience, dealer trust, and profitability. The Financial Products & Insurance Xchange Group….

Events

AI-SWLM logo
  • Events

AI-SWLM Think Tank Showcase Series: Watch All Four Sessions

Explore all four AI-SWLM Think Tank Sponsored Showcase recordings featuring OEMs and technology leaders sharing practical AI applications across warranty, quality, claims, and service lifecycle….
  • Events

How Leading OEMs Are Rethinking Supplier Recovery, Cost Sharing, and Warranty Accountability

Purchasing & Supplier Cost Sharing Leadership Xchange Group Meetup #2 Supplier Recovery Models: Benchmarking What’s Working, What’s Challenging, and Where the Industry Is Heading Warranty….

  • Events, Marketplace MyWarrantyNetwork

AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus

AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving….
  • Events

Benchmarking the Realities Behind Technical Support & Warranty Operations – TAC Leadership Xchange Group Meetup #2

Warranty operations may appear straightforward from the outside, but the second 2026 TAC Leadership Xchange Group meetup reinforced just how interconnected technical support, diagnostics, training,….

MyWarrantyNetwork Members Hub & Marketplace

  • Events, Marketplace MyWarrantyNetwork

AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus

AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving….
  • Events, Marketplace MyWarrantyNetwork

From Warning Signs to Action: Warranty Early Warning Detection

AI-SWLM Think Tank Sponsor Showcase #3 | Toyota & Pegasystems….
  • Community posts, Featured Post, Marketplace MyWarrantyNetwork, News

What Is MyWarrantyNetwork—and Why Are Warranty Leaders Joining?

What is MyWarrantyNetwork? Learn how MAPconnected evolved from an annual summit into an always-on professional network connecting warranty, service, quality, and lifecycle leaders through peer….

LinkedIn Feed

Recorded Content & Videos

A great example of the kind of real-world conversations that happen at the MAPconnected Summit. Joshua Shuck from General Motors shares how outdated assumptions around EV 12V battery diagnostics created unnecessary warranty spend across the network, and why collaboration between OEMs, suppliers, and service leaders is critical to improving outcomes. This is exactly why the Summit exists: peer-led discussions grounded in operational reality. 📍 Vehicle Service & Warranty Lifecycle Summit 📅 October 19–21, 2026 👉 Register before 6/17 for discounted tickets: https://www.mapconnected.com/event/vehicle-service-and-warranty-summit2026/
How many warranty dollars are lost simply because legacy assumptions go unchallenged? General Motors
Warranty management is often more complex, fragmented, and misunderstood than it should be. In this video, Mike Roberts of MR Insights shares why the 2026 Warranty Management Study: From Operational Burden to Strategic Advantage was created, what the research uncovered across 30+ OEMs, and why dealer-level insight is essential for improving warranty performance. The study includes: • Benchmarking across 30+ OEM warranty processes • 34 claim entry and workflow screenshots across industries • Real-world insight from dealership warranty administrators • Analysis of workflows, approvals, documentation requirements, and system usability • Practical perspectives for improving efficiency, compliance, and operational outcomes Designed for warranty executives, claims leaders, dealer operations teams, consultants, and industry professionals, the study delivers practical benchmarking and operational insight across automotive, RV, powersports & motorcycle, agriculture, industrial, and related sectors. Learn more and purchase the study here: https://www.mapconnected.com/warranty-management-study-from-operational-burden-to-strategic-advantage/
Warranty Management: From Operational Burden to Strategic Advantage
In this clip from the 2025 Summit discussion, Managing The Rising Cost Of Vehicle Repairs: A Warranty Perspective, Shannon Dare, Jennifer Jones, and Lisa Sheth of Ford explored how analytical decision-making, cross-functional alignment, and structured problem-solving (including the 8D process) are being used to reduce cost-per-repair while maintaining quality and customer trust. These are the same types of topics that continue year-round inside the MAPconnected community—where OEMs and suppliers compare approaches, pressure-test ideas, and learn from how others are navigating similar challenges. MAPconnected members get ongoing access to Summit sessions, speaker insights, and peer discussions that don’t happen in silos—plus year-round benchmarking across the warranty ecosystem. Join the MyWarrantyNetwork: https://www.mapconnected.com/join-mywarrantynetwork/#member-join
Summit Perspective: Ford’s Lisa Sheth on Open Collaboration and Real-World Problem Solving
An interview of James Kiriazes, Director of Customer Quality Engineering at Bridgestone Americas, during the 2024 Vehicle and Warranty Lifecycle Summit, discussing why bringing the right leaders together drives lasting impact across MAPconnected in-person events. Learn more about the annual summit, virtual events and membership: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Bridgestone Testimonial for MAPconnected Membership
Paul Rogers, Director of Warranty & Compliance at Nissan, shares a perspective we don’t hear often enough: Warranty can’t operate in isolation. It has to sit across engineering, training, dealer enablement, and compliance to actually drive better outcomes. Join MAPconnected's MyWarrantyNetwork to stay connected year-round and get pre-paid tickets to the annual Service & Warranty Lifecycle Summit: https://www.mapconnected.com/join-mywarrantynetwork/#member-join
2025 Summit Clip with Nissan's Paul Rogers: Systematic vs. Manual Approach To Claims
This clip from the 2025 Vehicle Service & Warranty Lifecycle Summit is a great example of what happens when the right people get together and share how the work actually gets done. In this moment, GM's Josh Shuck shares insight powered by Midtronics' data—bringing together OEM perspective and solution partner intelligence in a way that drives better decisions. Real conversations between OEMs, partners and peers who are solving complex challenges every day.
Sneak Peek: Accurately Diagnosing EV 12V Batteries with GM and Midtronics
What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. Hear leaders like Sarah live at the 2026 Service & Warranty Lifecycle Summit this October in Detroit. 📅 October 19–21, 2026 📍 Westin Southfield Detroit 🔗 Register now: https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit/ #MAPconnected #Summit2026 #WarrantyLifecycle #Aftersales #VehicleService
2026 Service & Warranty Lifecycle Summit Promo Video | Sarah Huff, Cummins
Join us for the 4th edition - Club Study - Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics. Mitsubishi Logisnext Americas has extended a warm invitation to the MAPconnected's Warranty, Aftersales & Aftercare Services Network on June 17-18 at their brand new Customer Experience Center in Houston, TX. The event will feature 1.5 days of facilitated benchmarking, coordinated tours of assembly, technical training, and warranty failure analysis, along with a networking dinner. Intertwined with the event will also be planned activities with the AI-SWLM Think Tank.
Bridgestone Club Study 2025 Promo Video
GM's Jose Clemente- Summit Experience- Submit to Speak 2026
Subscribe
  • Community posts, Marketplace MyWarrantyNetwork, News, Youtube Videos

Decision Intelligence Is Reshaping the Service & Warranty Lifecycle

Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming….
  • News, Testimonials, Youtube Videos

Quality is a long game, not a spreadsheet

In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford….

  • Marketplace MyWarrantyNetwork, Youtube Videos

Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….

Playlist

3 Videos
  • Annual Summit
  • Club Study
  • Round Robin
  • Survey
  • Webinar

Stay Informed

Get More Info For Annual Summit Series
Upcoming Events
Member Login