Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

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Financial Products & Insurance Benchmarking: The Numbers Are the Outcome. The Structure Is the Story.

Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

MAPconnected Club Study 2026 Logisnext Americas Houston

AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty

Warranty Management Study 2026: Why Warranty Still Gets Misunderstood

Latest Announcements & CONNECT Newsletter

MyWarrantyNetwork CONNECT 24 featuring Summit speakers, warranty insights and August Xchange Groups
  • News

MyWarrantyNetwork CONNECT 24

August 12, 2026 Newsletter AI-SWLM • Leadership Xchange Groups • Service & Warranty Lifecycle Summit New Summit Voices and Warranty Questions That Refuse to Stay….

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MyWarrantyNetwork CONNECT 23

August 5, 2026 Newsletter 24-7 Members Hub • Leaderships Xchange Groups • Service & Warranty Lifecycle The 6th annual Service & Warranty Lifecycle Summit is….

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MyWarrantyNetwork CONNECT 22

MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants….

Xchange Groups

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How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions

Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore….
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Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session

OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange….
Technical Assistance Centers Xchange Group
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Why Technical Support Is Becoming an Operations Discipline

What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined….
Recall, Customer Campaigns & Legal Xchange
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When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk

When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored….

Events

First 2026 Summit speakers Daryl Kreskowiak, Graham Swan, James Kiriazes and Jordan Tauriainen
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First 2026 Summit Speakers: Meet 4 Leaders Shaping the Lifecycle

The first 2026 Summit speakers bring four distinct perspectives into one room: warranty recovery, global warranty leadership, customer quality engineering and automotive technology. Together, they….

2026 Summit speakers Tim Turvey, Peter Dentler, Bryan Tracy and Wayne Mitchell at the MAPconnected Service & Warranty Lifecycle Summit.
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2026 Summit Speakers: 4 Powerful Voices Join MAPconnected

MAPconnected is proud to announce the next set of speakers joining the 6th annual Service & Warranty Lifecycle Summit, bringing diverse industry perspectives from global….

AI-SWLM logo
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AI-SWLM Think Tank Showcase Series: Watch All Four Sessions

Explore all four AI-SWLM Think Tank Sponsored Showcase recordings featuring OEMs and technology leaders sharing practical AI applications across warranty, quality, claims, and service lifecycle….
  • Events

How Leading OEMs Are Rethinking Supplier Recovery, Cost Sharing, and Warranty Accountability

Purchasing & Supplier Cost Sharing Leadership Xchange Group Meetup #2 Supplier Recovery Models: Benchmarking What’s Working, What’s Challenging, and Where the Industry Is Heading Warranty….

MyWarrantyNetwork Members Hub & Marketplace

The MAPconnected AI Opportunity Map helps service and warranty leaders evaluate ten actionable AI projects and build a phased implementation roadmap.
  • Featured Post Side, Marketplace MyWarrantyNetwork, Surveys/Reports

AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty

Where should service and warranty leaders focus their AI investment first? Across warranty, quality, technical assistance, field service, customer experience, engineering, supplier quality, product support….

  • Events, Marketplace MyWarrantyNetwork

AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus

AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving….
  • Events, Marketplace MyWarrantyNetwork

From Warning Signs to Action: Warranty Early Warning Detection

AI-SWLM Think Tank Sponsor Showcase #3 | Toyota & Pegasystems….

Recorded Content & Videos

What happens when a vehicle changes through software without ever entering a service bay? In this excerpt from the 2025 Service & Warranty Lifecycle Summit, Jose Clemente of General Motors discusses the relationship between EV warranty decisions and software updates. Software can alter vehicle performance, correct a condition and reshape the customer experience. Warranty and service teams must still determine what changed, how it should be documented and where responsibility sits. Explore more service and warranty leadership conversations in the MAPconnected News Hub:https://www.mapconnected.com/news/ Learn more about the Service & Warranty Lifecycle Summit:https://www.mapconnected.com/vehicle-service-and-warranty-summit/ #EVWarranty #SoftwareUpdates #GeneralMotors #WarrantyManagement #ServiceOperations #Aftersales #MAPconnected
EV Warranty vs. Software Updates: Jose Clemente of General Motors
Key Voices In Aftersales, Aftercare Services & Warranty Lifecycle: Yaron Saghiv, UVeye Joshua Shuck, General Motors Jossey Marie Bertollini, Magna Seating Systems Sarah Huff, Cummins Inc. Chrystele Lachance, BRP Jose Clemente, General Motors Learn more about the 2026 Summit Speakers and register to attend: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Hear from Warranty Experts | 2025 Summit Speaker Interviews
Hear directly from the leaders who make the MAPconnected Summit different. This video features testimonials from attendees and speakers at the 2024 Service & Warranty Lifecycle Summit, sharing how peer benchmarking, practical case studies, and executive networking helped them address real challenges across the warranty and aftercare lifecycle. The upcoming 2026 MAPconnected Service & Warranty Lifecycle Summit is designed by warranty leaders, for warranty leaders. The Summit brings together 200+ executives from across the warranty and aftercare value chain to exchange best practices, explore real-world case studies, and collaborate on strategies that reduce costs, improve customer satisfaction, and drive continuous improvement. Topics include data integration, predictive analytics, AI-powered warranty solutions, dealer operations, quality, supplier collaboration, and more. October 19–21, 2026 Westin Southfield Detroit | Southfield, Michigan Learn more and register: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Why Warranty Leaders Keep Coming Back to the MAPconnected Summit | 2024 Testimonials
Highlights from MAPconnected's 2025 Club Study hosted by Bridgestone Americas in Nashville, where OEM leaders came together for 1.5 days of peer benchmarking, collaborative discussions, facility tours, and AI-SWLM Think Tank workshops focused on smarter warranty, parts return, supplier recovery, and repair strategies.(https://www.mapconnected.com/event/warranty-claim-processes_systems_cost-reduction-club-study/). Find upcoming events, including the Service & Lifecycle Warranty Annual Summit: https://www.mapconnected.com/events/
2025 Club Study Highlights- Hosted by Bridgestone Americas
Deep Dives | Quality Management & Root Cause Identification: Magna Seating Systems | Proactive Versus Reactive Structured Approach To Warranty Reduction Viaduct | 95% Of AI Pilots Are Failing: How You Can Succeed General Motors | Root Cause Identification Thrives When Quality Responsibility Is Truly Shared
Unlock Warranty Secrets Get Crucial Data to Win!
Navigating NHTSA 573 Reports & The Engagement Process Varun will highlight his views on current developments and future expectations for managing: • Traditional recalls tied to physical safety defects • Software-related defects requiring rapid resolution • Autonomy-level defects with heightened complexity and scrutiny K&L Gates at MAPconnected's Vehicle Service & Warranty Lifecycle Summit
Recall Mishandling Consequences Avoid $165M Penalties and Boost Trust!
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data
Equipping The Front Line For A Digital Future As AI, diagnostics, and electrification transform service, the technician workforce must evolve. This session explores how industry leaders tackle technician shortages and upskilling through AR/VR, digital repair tools, and AI-powered diagnostics. Northwood University | Kubota | Tavant | Rising Star Certified Collision Technician Northwood University at Service & Warranty Lifecycle Summit
Technician Training Essential Skills Beyond Technicality
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
Stop 'Garbage In, Garbage Out' for Better Quality Claims!
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  • Community posts, Marketplace MyWarrantyNetwork, News, Youtube Videos

Decision Intelligence Is Reshaping the Service & Warranty Lifecycle

Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming….
  • News, Testimonials, Youtube Videos

Quality is a long game, not a spreadsheet

In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford….

  • Marketplace MyWarrantyNetwork, Youtube Videos

Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….

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