In August 2025, Kia, Hyundai, Hyundai Canada, Ford and Toyota began meeting through the TAC Xchange Group. They were joined in 2026 by Winnebago and….
Tyler Betthauser believes the industry’s next serviceability challenge starts long before a vehicle reaches the service bay. Vehicle serviceability is becoming more important as vehicles….
In August 2025, Kia, Hyundai, Hyundai Canada, Ford and Toyota began meeting through the TAC Xchange Group. They were joined in 2026 by Winnebago and….
OEM warranty teams are being asked to adjudicate faster, with fewer people and more automation. But an automated decision is only as good as the….
Warranty costs that keep climbing. Quality escapes that should have been caught earlier. Dealers navigating three portals to answer one customer’s question. Vehicle orders submitted….
Where should service and warranty leaders focus their AI investment first? Across warranty, quality, technical assistance, field service, customer experience, engineering, supplier quality, product support….
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford….
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….
