TAC metrics must measure more than call volume, response times and cases closed. The third meetup of the MAPconnected Technical Assistance Centers (TAC) Leadership Xchange….
Supplier recovery alignment begins before a recovery decision ever reaches a supplier. That was the central takeaway from the third Purchasing & Supplier Cost Sharing….
OEM peers are moving beyond attach rates and portfolio results to examine the choices underneath them: risk ownership, governance, product mix, stakeholder alignment and how….
OEM warranty teams are being asked to adjudicate faster, with fewer people and more automation. But an automated decision is only as good as the….
Warranty costs that keep climbing. Quality escapes that should have been caught earlier. Dealers navigating three portals to answer one customer’s question. Vehicle orders submitted….
Where should service and warranty leaders focus their AI investment first? Across warranty, quality, technical assistance, field service, customer experience, engineering, supplier quality, product support….
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford….
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….
