Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

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Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

Defining A Robust Parts Analysis Process & Logistics Cost Control – Parts Return & Quality Analysis Leadership Xchange Group Meetup #2

What Is MyWarrantyNetwork—and Why Are Warranty Leaders Joining?

MAPconnected Club Study 2026 Logisnext Americas Houston

Why Warranty Still Gets Misunderstood—And Why This Study Was Created

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MyWarrantyNetwork Connect 21

MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants….
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MyWarrantyNetwork Connect 20

July 1, 2026 Newsletter….
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MyWarrantyNetwork Connect 19

June 25, 2026 Newsletter 24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics Rethinking….

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Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants….
  • Events

How Leading OEMs Are Rethinking Supplier Recovery, Cost Sharing, and Warranty Accountability

Purchasing & Supplier Cost Sharing Leadership Xchange Group Meetup #2 Supplier Recovery Models: Benchmarking What’s Working, What’s Challenging, and Where the Industry Is Heading Warranty….

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Benchmarking the Realities Behind Technical Support & Warranty Operations – TAC Leadership Xchange Group Meetup #2

Warranty operations may appear straightforward from the outside, but the second 2026 TAC Leadership Xchange Group meetup reinforced just how interconnected technical support, diagnostics, training,….

  • Events, Featured Post

Defining A Robust Parts Analysis Process & Logistics Cost Control – Parts Return & Quality Analysis Leadership Xchange Group Meetup #2

OEM leaders from Ford, Hyundai, Kia, Toyota, Winnebago, and others benchmarked how TAC operations are evolving across diagnostics, technician support, warranty governance, and dealer operations—highlighting….

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AI-SWLM Think Tank Showcase Series: Watch All Four Sessions

Explore all four AI-SWLM Think Tank Sponsored Showcase recordings featuring OEMs and technology leaders sharing practical AI applications across warranty, quality, claims, and service lifecycle….
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How Leading OEMs Are Rethinking Supplier Recovery, Cost Sharing, and Warranty Accountability

Purchasing & Supplier Cost Sharing Leadership Xchange Group Meetup #2 Supplier Recovery Models: Benchmarking What’s Working, What’s Challenging, and Where the Industry Is Heading Warranty….

  • Events, Marketplace MyWarrantyNetwork

AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus

AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving….
  • Events

Benchmarking the Realities Behind Technical Support & Warranty Operations – TAC Leadership Xchange Group Meetup #2

Warranty operations may appear straightforward from the outside, but the second 2026 TAC Leadership Xchange Group meetup reinforced just how interconnected technical support, diagnostics, training,….

MyWarrantyNetwork Members Hub & Marketplace

  • Events, Marketplace MyWarrantyNetwork

AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus

AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving….
  • Events, Marketplace MyWarrantyNetwork

From Warning Signs to Action: Warranty Early Warning Detection

AI-SWLM Think Tank Sponsor Showcase #3 | Toyota & Pegasystems….
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What Is MyWarrantyNetwork—and Why Are Warranty Leaders Joining?

What is MyWarrantyNetwork? Learn how MAPconnected evolved from an annual summit into an always-on professional network connecting warranty, service, quality, and lifecycle leaders through peer….

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Recorded Content & Videos

A great example of the kind of real-world conversations that happen at the MAPconnected Summit. Joshua Shuck from General Motors shares how outdated assumptions around EV 12V battery diagnostics created unnecessary warranty spend across the network, and why collaboration between OEMs, suppliers, and service leaders is critical to improving outcomes. This is exactly why the Summit exists: peer-led discussions grounded in operational reality. 📍 Vehicle Service & Warranty Lifecycle Summit 📅 October 19–21, 2026 👉 Register before 6/17 for discounted tickets: https://www.mapconnected.com/event/vehicle-service-and-warranty-summit2026/
How many warranty dollars are lost simply because legacy assumptions go unchallenged? General Motors
Warranty management is often more complex, fragmented, and misunderstood than it should be. In this video, Mike Roberts of MR Insights shares why the 2026 Warranty Management Study: From Operational Burden to Strategic Advantage was created, what the research uncovered across 30+ OEMs, and why dealer-level insight is essential for improving warranty performance. The study includes: • Benchmarking across 30+ OEM warranty processes • 34 claim entry and workflow screenshots across industries • Real-world insight from dealership warranty administrators • Analysis of workflows, approvals, documentation requirements, and system usability • Practical perspectives for improving efficiency, compliance, and operational outcomes Designed for warranty executives, claims leaders, dealer operations teams, consultants, and industry professionals, the study delivers practical benchmarking and operational insight across automotive, RV, powersports & motorcycle, agriculture, industrial, and related sectors. Learn more and purchase the study here: https://www.mapconnected.com/warranty-management-study-from-operational-burden-to-strategic-advantage/
Warranty Management: From Operational Burden to Strategic Advantage
In this clip from the 2025 Summit discussion, Managing The Rising Cost Of Vehicle Repairs: A Warranty Perspective, Shannon Dare, Jennifer Jones, and Lisa Sheth of Ford explored how analytical decision-making, cross-functional alignment, and structured problem-solving (including the 8D process) are being used to reduce cost-per-repair while maintaining quality and customer trust. These are the same types of topics that continue year-round inside the MAPconnected community—where OEMs and suppliers compare approaches, pressure-test ideas, and learn from how others are navigating similar challenges. MAPconnected members get ongoing access to Summit sessions, speaker insights, and peer discussions that don’t happen in silos—plus year-round benchmarking across the warranty ecosystem. Join the MyWarrantyNetwork: https://www.mapconnected.com/join-mywarrantynetwork/#member-join
Summit Perspective: Ford’s Lisa Sheth on Open Collaboration and Real-World Problem Solving
An interview of James Kiriazes, Director of Customer Quality Engineering at Bridgestone Americas, during the 2024 Vehicle and Warranty Lifecycle Summit, discussing why bringing the right leaders together drives lasting impact across MAPconnected in-person events. Learn more about the annual summit, virtual events and membership: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Bridgestone Testimonial for MAPconnected Membership
Paul Rogers, Director of Warranty & Compliance at Nissan, shares a perspective we don’t hear often enough: Warranty can’t operate in isolation. It has to sit across engineering, training, dealer enablement, and compliance to actually drive better outcomes. Join MAPconnected's MyWarrantyNetwork to stay connected year-round and get pre-paid tickets to the annual Service & Warranty Lifecycle Summit: https://www.mapconnected.com/join-mywarrantynetwork/#member-join
2025 Summit Clip with Nissan's Paul Rogers: Systematic vs. Manual Approach To Claims
This clip from the 2025 Vehicle Service & Warranty Lifecycle Summit is a great example of what happens when the right people get together and share how the work actually gets done. In this moment, GM's Josh Shuck shares insight powered by Midtronics' data—bringing together OEM perspective and solution partner intelligence in a way that drives better decisions. Real conversations between OEMs, partners and peers who are solving complex challenges every day.
Sneak Peek: Accurately Diagnosing EV 12V Batteries with GM and Midtronics
What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. Hear leaders like Sarah live at the 2026 Service & Warranty Lifecycle Summit this October in Detroit. 📅 October 19–21, 2026 📍 Westin Southfield Detroit 🔗 Register now: https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit/ #MAPconnected #Summit2026 #WarrantyLifecycle #Aftersales #VehicleService
2026 Service & Warranty Lifecycle Summit Promo Video | Sarah Huff, Cummins
Join us for the 4th edition - Club Study - Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics. Mitsubishi Logisnext Americas has extended a warm invitation to the MAPconnected's Warranty, Aftersales & Aftercare Services Network on June 17-18 at their brand new Customer Experience Center in Houston, TX. The event will feature 1.5 days of facilitated benchmarking, coordinated tours of assembly, technical training, and warranty failure analysis, along with a networking dinner. Intertwined with the event will also be planned activities with the AI-SWLM Think Tank.
Bridgestone Club Study 2025 Promo Video
GM's Jose Clemente- Summit Experience- Submit to Speak 2026
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AI-SWLM Think Tank AI 5 Use Case Project Roadmaps By MAPconnected

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Data-Driven Warranty Management Kia America’s Marijo Prodanic #VehicleServiceWarrantyLifecycleSummit

We’re proud to welcome Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America, as our latest Summit speaker. From Volkswagen Group to Kia America,….

  • Events, Marketplace MyWarrantyNetwork, Youtube Videos

Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025

In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use….

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