Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

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The Recovery Chain: Why Internal Alignment Matters as Much as the Recovery Model

Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

MAPconnected Club Study 2026 Logisnext Americas Houston

AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty

Warranty Management Study 2026: Why Warranty Still Gets Misunderstood

Latest Announcements & CONNECT Newsletter

MyWarrantyNetwork CONNECT 25 main newsletter artwork for August 19, 2026.
  • News

MyWarrantyNetwork CONNECT 25: When Does Data Become Foresight?

August 19, 2026 24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle WHEN DOES DATA BECOME FORESIGHT? Service and warranty organizations are….

MyWarrantyNetwork CONNECT 24 featuring Summit speakers, warranty insights and August Xchange Groups
  • News

MyWarrantyNetwork CONNECT 24

August 12, 2026 Newsletter AI-SWLM • Leadership Xchange Groups • Service & Warranty Lifecycle Summit New Summit Voices and Warranty Questions That Refuse to Stay….

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MyWarrantyNetwork CONNECT 23

August 5, 2026 Newsletter 24-7 Members Hub • Leaderships Xchange Groups • Service & Warranty Lifecycle The 6th annual Service & Warranty Lifecycle Summit is….

Xchange Groups

TAC metrics benchmarking for Technical Assistance Centers
  • Events

TAC Metrics: Moving Beyond Call Center Numbers to Measure What Really Matters

TAC metrics must measure more than call volume, response times and cases closed. The third meetup of the MAPconnected Technical Assistance Centers (TAC) Leadership Xchange….

Supplier recovery alignment across purchasing, engineering, quality, finance and warranty teams
  • Events, Featured Post

The Recovery Chain: Why Internal Alignment Matters as Much as the Recovery Model

Supplier recovery alignment begins before a recovery decision ever reaches a supplier. That was the central takeaway from the third Purchasing & Supplier Cost Sharing….

Financial Products & Insurance Xchange Group benchmarking program
  • Events

Financial Products & Insurance Benchmarking: The Numbers Are the Outcome. The Structure Is the Story.

OEM peers are moving beyond attach rates and portfolio results to examine the choices underneath them: risk ownership, governance, product mix, stakeholder alignment and how….

  • Events, Featured Post, Main Posts

Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants….

Events

TAC metrics benchmarking for Technical Assistance Centers
  • Events

TAC Metrics: Moving Beyond Call Center Numbers to Measure What Really Matters

TAC metrics must measure more than call volume, response times and cases closed. The third meetup of the MAPconnected Technical Assistance Centers (TAC) Leadership Xchange….

6 more speakers announced for the MAPconnected Service & Warranty Lifecycle Summit in Detroit October 19–21.
  • Events

6 More Summit Speakers Connect Warranty Strategy, Data and Operations

Summit speakers do more than fill an agenda. The strongest lineups bring together people who see different parts of the same operating system and can….

Six new 2026 Service & Warranty Lifecycle Summit speakers
  • Events

6 New Voices Strengthen the 2026 Service & Warranty Lifecycle Summit

What the New 2026 Service & Warranty Lifecycle Summit Speakers Bring to the Conversation The 2026 Service & Warranty Lifecycle Summit continues to grow with….

2026 Summit speakers Tim Turvey, Peter Dentler, Bryan Tracy and Wayne Mitchell at the MAPconnected Service & Warranty Lifecycle Summit.
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2026 Summit Speakers: 4 Powerful Voices Join MAPconnected

MAPconnected is proud to announce the next set of speakers joining the 6th annual Service & Warranty Lifecycle Summit, bringing diverse industry perspectives from global….

MyWarrantyNetwork Members Hub & Marketplace

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Decision Intelligence Is Reshaping the Service & Warranty Lifecycle

Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming….
  • Marketplace MyWarrantyNetwork, Youtube Videos

Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….

  • Marketplace MyWarrantyNetwork, Youtube Videos

AISWLM Roadmaps: (Bridgestone + Tavant) (Toyota + Upstream)

Recorded September 10, this AISWLM session showcases two new, ready-to-test AI project roadmaps: • Early Warning Scout — Bridgestone & Tavant outline how to detect….

Recorded Content & Videos

What happens when a vehicle changes through software without ever entering a service bay? In this excerpt from the 2025 Service & Warranty Lifecycle Summit, Jose Clemente of General Motors discusses the relationship between EV warranty decisions and software updates. Software can alter vehicle performance, correct a condition and reshape the customer experience. Warranty and service teams must still determine what changed, how it should be documented and where responsibility sits. Explore more service and warranty leadership conversations in the MAPconnected News Hub:https://www.mapconnected.com/news/ Learn more about the Service & Warranty Lifecycle Summit:https://www.mapconnected.com/vehicle-service-and-warranty-summit/ #EVWarranty #SoftwareUpdates #GeneralMotors #WarrantyManagement #ServiceOperations #Aftersales #MAPconnected
EV Warranty vs. Software Updates: Jose Clemente of General Motors
Key Voices In Aftersales, Aftercare Services & Warranty Lifecycle: Yaron Saghiv, UVeye Joshua Shuck, General Motors Jossey Marie Bertollini, Magna Seating Systems Sarah Huff, Cummins Inc. Chrystele Lachance, BRP Jose Clemente, General Motors Learn more about the 2026 Summit Speakers and register to attend: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Hear from Warranty Experts | 2025 Summit Speaker Interviews
Hear directly from the leaders who make the MAPconnected Summit different. This video features testimonials from attendees and speakers at the 2024 Service & Warranty Lifecycle Summit, sharing how peer benchmarking, practical case studies, and executive networking helped them address real challenges across the warranty and aftercare lifecycle. The upcoming 2026 MAPconnected Service & Warranty Lifecycle Summit is designed by warranty leaders, for warranty leaders. The Summit brings together 200+ executives from across the warranty and aftercare value chain to exchange best practices, explore real-world case studies, and collaborate on strategies that reduce costs, improve customer satisfaction, and drive continuous improvement. Topics include data integration, predictive analytics, AI-powered warranty solutions, dealer operations, quality, supplier collaboration, and more. October 19–21, 2026 Westin Southfield Detroit | Southfield, Michigan Learn more and register: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Why Warranty Leaders Keep Coming Back to the MAPconnected Summit | 2024 Testimonials
Highlights from MAPconnected's 2025 Club Study hosted by Bridgestone Americas in Nashville, where OEM leaders came together for 1.5 days of peer benchmarking, collaborative discussions, facility tours, and AI-SWLM Think Tank workshops focused on smarter warranty, parts return, supplier recovery, and repair strategies.(https://www.mapconnected.com/event/warranty-claim-processes_systems_cost-reduction-club-study/). Find upcoming events, including the Service & Lifecycle Warranty Annual Summit: https://www.mapconnected.com/events/
2025 Club Study Highlights- Hosted by Bridgestone Americas
Deep Dives | Quality Management & Root Cause Identification: Magna Seating Systems | Proactive Versus Reactive Structured Approach To Warranty Reduction Viaduct | 95% Of AI Pilots Are Failing: How You Can Succeed General Motors | Root Cause Identification Thrives When Quality Responsibility Is Truly Shared
Unlock Warranty Secrets Get Crucial Data to Win!
Navigating NHTSA 573 Reports & The Engagement Process Varun will highlight his views on current developments and future expectations for managing: • Traditional recalls tied to physical safety defects • Software-related defects requiring rapid resolution • Autonomy-level defects with heightened complexity and scrutiny K&L Gates at MAPconnected's Vehicle Service & Warranty Lifecycle Summit
Recall Mishandling Consequences Avoid $165M Penalties and Boost Trust!
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data
Equipping The Front Line For A Digital Future As AI, diagnostics, and electrification transform service, the technician workforce must evolve. This session explores how industry leaders tackle technician shortages and upskilling through AR/VR, digital repair tools, and AI-powered diagnostics. Northwood University | Kubota | Tavant | Rising Star Certified Collision Technician Northwood University at Service & Warranty Lifecycle Summit
Technician Training Essential Skills Beyond Technicality
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
Stop 'Garbage In, Garbage Out' for Better Quality Claims!
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  • Community posts, Marketplace MyWarrantyNetwork, News, Youtube Videos

Decision Intelligence Is Reshaping the Service & Warranty Lifecycle

Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming….
  • News, Testimonials, Youtube Videos

Quality is a long game, not a spreadsheet

In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford….

  • Marketplace MyWarrantyNetwork, Youtube Videos

Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….

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