HAPPENING SOON Don't Miss Out! Service & Warranty Lifecycle Summit (Oct 19-21)

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Tim Turvey’s 4 Big Questions For Aftersales Leaders

TAC Metrics: Moving Beyond Call Center Numbers to Measure What Really Matters

Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks

AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty

Warranty Management Study 2026: Why Warranty Still Gets Misunderstood

Latest Announcements & CONNECT Newsletter

MyWarrantyNetwork CONNECT 32 newsletter cover, October 7, 2026.
  • News

MyWarrantyNetwork CONNECT 32

Your next warranty decision deserves a wider view. Explore the people, practical discussions and flexible ways to join the October 19–21 Summit…..
MyWarrantyNetwork CONNECT 31, September 30, 2026, featuring the Service & Warranty Lifecycle Summit.
  • News

MyWarrantyNetwork CONNECT 31: Before The Costs Escalate

Warranty data can reveal problems before costs escalate. In CONNECT 31, explore Marijo Prodanic’s perspective on warranty beyond claims, ServiceNow’s automotive workflows and Justin Brookman’s….
MAPconnected CONNECT 30: Summit attendees, technical assistance, Tim Turvey interviews and service knowledge.
  • News

MyWarrantyNetwork CONNECT 30: 50+ Diverse Companies Already On Board

Meet the companies heading to Detroit, explore the TAC Xchange Group’s work, watch Tim Turvey’s first 2 interview clips and hear Ben Bergman’s perspective on….

Xchange Groups

MyWarrantyNetwork CONNECT 33 cover, dated October 14, 2026, featuring the Service & Warranty Lifecycle Summit.
  • Events

MyWarrantyNetwork CONNECT 33

The Summit starts Monday. Explore five featured sessions on dealer capability, purchasing, connected data and the future of service. Choose your conversations, meet industry peers….
Six Leadership Xchange Group themes at the MAPconnected Summit, October 19–21, 2026, at The Westin Southfield Detroit.
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Find Your Xchange Group. Be In The Room.

Find your Leadership Xchange Group at the October 20–21 MAPconnected Summit. Explore six group agendas, peer-led discussions and flexible October 21 ticket options, then reserve….
TAC Xchange Group panel featuring Shane Schmitt, David Brisky, Miles Thompson and Russell Suzuki, facilitated by Dan Dobbs.
  • Events, News

How the TAC Xchange Group Is Bringing OEM Technical Leaders Together

In August 2025, Kia, Hyundai, Hyundai Canada, Ford and Toyota began meeting through the TAC Xchange Group. They were joined in 2026 by Winnebago and….

  • Events

Look Who’s Attending The 2026 Service & Warranty Lifecycle Summit

Explore the companies and senior roles represented on the attendance list for MAPconnected’s October 19–21 Summit in Detroit…..

Events

James Kiriazes of Bridgestone and Jose Clemente of General Motors featured in two separate MAPconnected Summit sessions on AI adoption and warranty accountability.
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AI Adoption And Warranty Accountability: Bring These Decisions To Detroit

James Kiriazes of Bridgestone shares the experience behind a dealer portal and AI-powered chatbot. Jose Clemente of General Motors examines ownership when warranty issues cross….
MyWarrantyNetwork CONNECT 33 cover, dated October 14, 2026, featuring the Service & Warranty Lifecycle Summit.
  • Events

MyWarrantyNetwork CONNECT 33

The Summit starts Monday. Explore five featured sessions on dealer capability, purchasing, connected data and the future of service. Choose your conversations, meet industry peers….
Chelsea Alarie, Victor Garcia, Steve Olejniczak and James Nardini featured in the MAPconnected Warranty Admin Training session.
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Dealer Capability. Purchasing Alignment. Connected Data. Put These Summit Sessions on Your Calendar.

Dealer capability. Purchasing alignment. Connected data. Explore three Summit sessions, including four Warranty Admin Training presentations across three key themes, and choose the conversations your….
Six Leadership Xchange Group themes at the MAPconnected Summit, October 19–21, 2026, at The Westin Southfield Detroit.
  • Events

Find Your Xchange Group. Be In The Room.

Find your Leadership Xchange Group at the October 20–21 MAPconnected Summit. Explore six group agendas, peer-led discussions and flexible October 21 ticket options, then reserve….

MyWarrantyNetwork Members Hub & Marketplace

  • Marketplace MyWarrantyNetwork

Truepic Vision in Pega Warranty Workflows: Reducing Costs, Expediting Reviews & Automating Evidence-Based Decisions

OEM warranty teams are being asked to adjudicate faster, with fewer people and more automation. But an automated decision is only as good as the….

  • Marketplace MyWarrantyNetwork, News

Four Problems. Four Workflows. One Platform.

Warranty costs that keep climbing. Quality escapes that should have been caught earlier. Dealers navigating three portals to answer one customer’s question. Vehicle orders submitted….

  • Featured Post Side, Marketplace MyWarrantyNetwork, Surveys/Reports

AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty

Where should service and warranty leaders focus their AI investment first? Across warranty, quality, technical assistance, field service, customer experience, engineering, supplier quality, product support….

Recorded Content & Videos

Warranty reaches the executive agenda when costs rise. What would it take to get it there earlier, for the insight it can provide? Marijo Prodanic, Director, Warranty Operations & Technical Assistance at Kia America, speaks with Cimone Jae for MAPconnected about looking beyond warranty compliance and cost. Claims can reveal how service operations work, where customers experience friction and which information needs to reach product and quality teams. The question is whether that knowledge changes a decision. Watch Marijo’s perspective, then bring your questions to the Service & Warranty Lifecycle Summit, where industry peers will debate the issues, compare approaches and explore best practices together. October 19–21, 2026 | The Westin Southfield Detroit Explore the Summit agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#agenda Meet Marijo: https://www.mapconnected.com/speaker/marijo-prodanic/ #WarrantyLeadership #Aftersales #MAPconnected
Why Warranty Belongs on the Executive Agenda | Marijo Prodanic, Kia America
What changes when information follows the repair through the entire service process? Tim Turvey, Former Global Vice President of Customer Care & Aftersales at General Motors, joins MAPconnected founder Pam Walter to discuss connecting diagnostics, repair, warranty claims, supplier notification and engineering. In video 2 of this 4-part interview, Tim explores how better-connected information can help teams identify problems and act sooner. Read the full interview: https://www.mapconnected.com/tim-turvey-aftersales-leaders/ Continue the conversation at the 6th annual Service & Warranty Lifecycle Summit, October 19–21, 2026, at The Westin Southfield Detroit. Explore the agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#agenda #Aftersales #Warranty #MAPconnected
Connecting the service ecosystem | Tim Turvey | MAPconnected
60 jobs an hour. Two shifts. Around 960 vehicles a day. When a problem goes unresolved, another day of production can mean hundreds more vehicles affected. How quickly can warranty information reach the people who can act on it? In the first of four conversations with MAPconnected founder Pam Walter, Tim Turvey, Former Global Vice President of Customer Care & Aftersales at General Motors, explains why faster information matters. The question isn’t how much warranty data you collect. It’s how quickly you can act on it. Read the full Tim Turvey interview at MAPconnected.com. Continue the conversation at the 6th annual Service & Warranty Lifecycle Summit, October 19–21, 2026, at The Westin Southfield Detroit. Explore the agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#agenda #Warranty #Aftersales #MAPconnected
How fast does your warranty data move? | Tim Turvey | MAPconnected
What happens when the data needed to solve field-service and quality issues already exists—but sits across systems, teams and handoffs? TAKE THE BENCHMARKING SURVEY: https://www.mapconnected.com/xchange-group-benchmarking-survey/ Jennifer Jones Wheeler, Former Global Lifetime Warranty Chief, introduces the questions behind MAPconnected’s Field Services Connected Data Xchange Group and its upcoming Summit panel, “The Data Is Already There: Why Can’t the Industry Connect the Dots?” The survey will help shape the group’s discussion and future benchmarking priorities. JOIN THE SUMMIT: The panel takes place Wednesday, October 21, 2026, from 11:30 AM–12:15 PM at The Westin Southfield Detroit during the 6th annual Service & Warranty Lifecycle Summit. Explore the Summit agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#summit-agenda Meet Jennifer: https://www.mapconnected.com/speaker/jennifer-jones/ #FieldServices #ConnectedData #WarrantyLeadership
Field Services Connected Data: Why Can’t We Connect the Dots? | Jennifer Jones Wheeler
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
Stop 'Garbage In, Garbage Out' for Better Quality Claims! #evwarranty #automobile #mapconnected
What happens when a vehicle changes through software without ever entering a service bay? In this excerpt from the 2025 Service & Warranty Lifecycle Summit, Jose Clemente of General Motors discusses the relationship between EV warranty decisions and software updates. Software can alter vehicle performance, correct a condition and reshape the customer experience. Warranty and service teams must still determine what changed, how it should be documented and where responsibility sits. Explore more service and warranty leadership conversations in the MAPconnected News Hub:https://www.mapconnected.com/news/ Learn more about the Service & Warranty Lifecycle Summit:https://www.mapconnected.com/vehicle-service-and-warranty-summit/ #EVWarranty #SoftwareUpdates #GeneralMotors #WarrantyManagement #ServiceOperations #Aftersales #MAPconnected
EV Warranty vs. Software Updates: Jose Clemente of General Motors
Key Voices In Aftersales, Aftercare Services & Warranty Lifecycle: Yaron Saghiv, UVeye Joshua Shuck, General Motors Jossey Marie Bertollini, Magna Seating Systems Sarah Huff, Cummins Inc. Chrystele Lachance, BRP Jose Clemente, General Motors Learn more about the 2026 Summit Speakers and register to attend: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Hear from Warranty Experts | 2025 Summit Speaker Interviews
Hear directly from the leaders who make the MAPconnected Summit different. This video features testimonials from attendees and speakers at the 2024 Service & Warranty Lifecycle Summit, sharing how peer benchmarking, practical case studies, and executive networking helped them address real challenges across the warranty and aftercare lifecycle. The upcoming 2026 MAPconnected Service & Warranty Lifecycle Summit is designed by warranty leaders, for warranty leaders. The Summit brings together 200+ executives from across the warranty and aftercare value chain to exchange best practices, explore real-world case studies, and collaborate on strategies that reduce costs, improve customer satisfaction, and drive continuous improvement. Topics include data integration, predictive analytics, AI-powered warranty solutions, dealer operations, quality, supplier collaboration, and more. October 19–21, 2026 Westin Southfield Detroit | Southfield, Michigan Learn more and register: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Why Warranty Leaders Keep Coming Back to the MAPconnected Summit | 2024 Testimonials
Highlights from MAPconnected's 2025 Club Study hosted by Bridgestone Americas in Nashville, where OEM leaders came together for 1.5 days of peer benchmarking, collaborative discussions, facility tours, and AI-SWLM Think Tank workshops focused on smarter warranty, parts return, supplier recovery, and repair strategies.(https://www.mapconnected.com/event/warranty-claim-processes_systems_cost-reduction-club-study/). Find upcoming events, including the Service & Lifecycle Warranty Annual Summit: https://www.mapconnected.com/events/
2025 Club Study Highlights- Hosted by Bridgestone Americas
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Joshua Shuck | GM’s Special Tools & Dealer Equipment Manager | MAPconnected Summit 2025

Joshua Shuck, Special Tools & Dealer Equipment Manager at General Motors, will be taking the stage at the 2025 Vehicle Service & Warranty Lifecycle Summit….

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MAPconnected Service and Warranty Lifecycle Summit (2024 Highlights)

🚀Revolutionizing Warranty & Aftercare: Insights from MAPconnected ’24 Summit🚀 Dive into our latest video for a glimpse of the transformative ideas reshaping warranty and aftercare….

  • Events, Youtube Videos

How Cummins Transformed Warranty Systems in Just 12 Months | Sarah Huff

What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of….

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