Meet the Leaders Shaping Aftersales, Aftercare & Warranty With 36 speakers already announced and more speaker reveals still to come, MAPconnected’s 6th annual Service &….
When “No Trouble Found” Is Not The End Of The Parts Return Story Parts return analysis can end with three words: “no trouble found.” On….
Warranty Administration claim integrity does not improve by reviewing every claim more aggressively. It improves when teams can identify the claims and patterns that genuinely….
OEM warranty teams are being asked to adjudicate faster, with fewer people and more automation. But an automated decision is only as good as the….
Warranty costs that keep climbing. Quality escapes that should have been caught earlier. Dealers navigating three portals to answer one customer’s question. Vehicle orders submitted….
Where should service and warranty leaders focus their AI investment first? Across warranty, quality, technical assistance, field service, customer experience, engineering, supplier quality, product support….
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford….
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important….
