Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

Service Warranty Lifecycle Summit

Vehicle Service & Warranty Lifecycle Annual Summit Series 2025: Oct 20-22

Analytics, Data, and Service: Fuel For A Customer-First Connected World

Click here to visit the FULL SUMMIT SERIES SITE

MAPconnected’s Summit Series unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

 

 

John Correia

Connected Strategy Advisors

Managing Director

Katie Claessens

Valmont Industries

Global Warranty Manager

Joe Dertouzos

McKinsey & Company

Partner

James Eisenberger

Pinpoint

Founder and CEO

Michael Cavaretta

Ford Motor Company

Senior Director Quality & Industrial System Analytics | GDI&A

Gary Serbousek

Tavant

Senior Program Manager

Varun Jain

K&L Gates

Of Counsel

Ed Allen

Pegasystems

Global Industry Market Leader, Automotive & Manufacturing

Lisa Sheth

Ford Motor Company

NA Warranty Coverages Cost Reduction Manager

William Morrison

Northwood University

Rising Star Certified Collision Technician

Yaron Saghiv

UVeye

Chief Marketing Officer

Jacob Nelson

General Motors

Electric Vehicle Warranty Specialist

David Hallac

Viaduct

Founder and CEO

Ron Evans

Stellantis

Director Warranty Recovery

Shannon Dare

Ford Motor Company

NA Warranty Coverages Cost Reduction Manager

Bruce Williams

Stellantis

Global Supplier Quality Process & Methods Director

Walter Grigg

Torc Robotics

Director of Industry Partnerships

Jim Goldsmith

Aclaró AI

VP Manufacturer Relations

Christoph Schneider

DSA Skylyze

Head of Sales and Project Management

Steve Schmith

Travers Automotive & RV Group | Inside CVC Podcast

Director Strategy & Marketing | Founder & Host

Max Muncey

LaFontaine Automotive Group

Corporate Director

James Nardini

Kia USA

Warranty Operations National Manager

John Gottschalk

Reputation

Head of Automotive

Karyn Ihara

Shook Hardy & Bacon

Senior Counsel

Joshua Shuck

General Motors

Special Tools & Dealer Equipment Manager

Steffen Zacharias

Robert Bosch

Director Business Development and Sales

Mark Dabe

Syncron

Senior VP of Sales

Arnon Shafir

Upstream

VP Data Intelligence & AI

Bill Foy

Amazon Web Services (AWS)

Director of Worldwide Automotive Specialist Solutions

Ben Ellencweig

McKinsey & Company

Senior Partner

Jossey Marie Bertollini

Magna Seating Systems

Product Engineering Manager

Dean Ricciardulli

CarTechIQ

CEO

Renee Stephens

Workhorse

Director Field Service & Data Analytics

Josh Cohen

General Motors

Manager Global Warranty Strategy and Operations

Craig Stack

Truepic

President and Co-Founder

Marijo Prodanic

Kia America

Director Warranty Ops. & Tech. Assistance

Chrystelle Lachance

BRP

Former Director Global Support

Petchiraj Piramuthu

Tavant

Head of Data & AI

Sarah Huff

Cummins

Director - Global Warranty Systems and IEEW Program

Samantha Horton

Tavant

Enterprise Business Architect

Jeff Ellis

Hyundai Motor America

Senior Group Manager Dealer Tech Support

Laura Kelly

Advantage Technical

Vice President, Vehicle Services Group

Xin Liang

Kubota

Warranty Manager

Angela Johnson

Plante Moran

Supplier Relations Analytics Principal

Rajib Bora

Xalt Energy Freudenberg e-Power Solutions

Vice President Field Services

Joshua Linton

Midtronics

EV Platform Manager

Eric Arnum

Warranty Week

Publisher

Ray Roth

Stout

Director Disputes Claims & Investigations

Wayne Mitchell

Sedgwick

Senior Vice President Global Business Development

Mike Roberts

MR Insights

former Global Warranty Strategy Manager, Ford Motor Company

Ted Danner

Circuitry.ai

Sr. Director Automotive Warranty & Service Contract AI Solutions

Jose Clemente

General Motors

Manager GPSC Warranty Performance

Jennifer Jones Wheeler

Ford Motor Company

former Global Lifetime Warranty Chief

James Kiriazes

Bridgestone Americas

Director Customer Quality Engineering

Paul Rogers

Nissan

Director Warranty & Compliance

Location:

Sheraton Detroit Novi, MI

Start:

October 20, 2025 7:00 am ET

End:

October 22, 2025 5:00 pm ET

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