Annual Summit

Vehicle Service & Warranty Lifecycle Annual Summit Series 2025: Oct 20-22

Analytics, Data, and Service: Fuel For A Customer-First Connected World

Click here to visit the FULL SUMMIT SERIES SITE

MAPconnected’s Summit Series unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

 

 

Speakers
Claessens Valmont Industries
Katie Claessens
Valmont Industries
Global Warranty Manager
ford
Michael Cavaretta
Ford Motor Company
Senior Director Quality & Industrial System Analytics | GDI&A
Cummins
Sarah Huff Cummins
Sarah Huff
Cummins
Director Global Warranty Systems
Kia America Logo
Marijo Prodanic Kia
Marijo Prodanic
Kia America
Director Warranty Ops. & Tech. Assistance
ford logo
Jennifer Jones Ford Photo
Jennifer Jones
Ford Motor Company
Global Lifetime Warranty Chief
Bruce Williams
Stellantis
Global Supplier Quality Process & Methods Director
BRP-Logo
Chrystelle Lachance BRP
Chrystelle Lachance
BRP
Former Director Global Support
Bridgestone Logo
James Kiriazes Bridgestone
James Kiriazes
Bridgestone Americas
Director Customer Quality Engineering
CarTechIQ logo
Dean Ricciardulli
CarTechIQ
CEO
workhorse-logo-1400x650
Renee Stephens Workhorse
Renee Stephens
Workhorse
Director Field Service & Data Analytics
Nissan Logo
Paul Rogers Nissan
Paul Rogers
Nissan
Director Warranty & Compliance
plante-moran logo
Johnson Plante Moran
Angela Johnson
Plante Moran
Supplier Relations Analytics Principal
GM Logo
Jose Clemente
General Motors
Manager GPSC Warranty Performance
Amazon_Web_Services-Logo
Bill Foy AWS
Bill Foy
Amazon Web Services (AWS)
Director of Worldwide Automotive Specialist Solutions
GM Logo
Josh Cohen GM
Josh Cohen
General Motors
Manager Global Warranty Strategy and Operations
ford
Dan Dobbs
Ford Motor Company
Warranty Analytics Strategy
Warranty Week Logo
Eric Arnum
Warranty Week
Publisher
MRI MR Insights LLC
Mike Roberts MR Insights
Mike Roberts
MR Insights
former Global Warranty Strategy Manager, Ford Motor Company and President
Upstream-logo
Arnon Shafir Upstream
Arnon Shafir
Upstream
Vice President, Business Development
Ted Danner Circuitry.ai
Ted Danner
Circuitry.ai
Sr. Director Automotive Warranty & Service Contract AI Solutions
Magna-Logo
Jossey Marie Bertollini Magna
Jossey Marie Bertollini
Magna Seating Systems
Product Engineering Manager
Xin Liang Warranty Manager Kubota Canada
Xin Liang
Kubota
Warranty Manager
Craig Stack Truepic
Craig Stack
Truepic
President and Co-Founder
Sedgwick Logo
Wayne Mitchell Sedgwick Photo
Wayne Mitchell
Sedgwick
Global Vice President Automotive Solutions
Midtronics Logo
Joshua Linton
Midtronics
EV Platform Manager
McKinsey & Company Logo
Ben Ellencweig McKinsey
Ben Ellencweig
McKinsey & Company
Senior Partner
Mark-Dabe- Syncron
Mark Dabe
Syncron
Senior VP of Sales
Northwood-University-Logo
O'Dell Northwood
James O'Dell
Northwood University
Director of Corporate Education | University of the Aftermarket
Rajib Bora
Xalt Energy Freudenberg e-Power Solutions
Vice President Field Services
Steffen Zacharias Bosch
Steffen Zacharias
Robert Bosch
Director Business Development and Sales
GM Logo
Joshua Shuck
General Motors
Special Tools & Dealer Equipment Manager
Karyn Ihara
Shook Hardy & Bacon
Senior Counsel
Gottschalk Reputation
John Gottschalk
Reputation
Head of Automotive
Stout logo
Ray Roth Stout Photo
Ray Roth
Stout
Director, Disputes, Claims, & Investigations
Kia America Logo
Nardini Kia USA
James Nardini
Kia USA
Warranty Operations National Manager
Hyundai
Jeff Ellis
Hyundai Motor America
Senior Group Manager Dealer Tech Support
Ron Evans
Stellantis
Director Warranty Recovery
Laura Kelly
Advantage Technical
Vice President, Vehicle Services Groups
Max Muncey
LaFontaine Automotive Group
Corporate Director
Travers Automotive and RV
Steve Schmith
Travers Automotive & RV Group | Inside CVC Podcast
Director Strategy & Marketing | Founder & Host
DSA Daten Logo
Christoph Schneider
DSA Skylyze
Head of Sales and Project Management
Goldsmith_Aclaro
Jim Goldsmith
Aclaró AI
VP Manufacturer Relations
Walter Grigg
Torc Robotics
Director of Industry Partnerships
David Hallac
Viaduct
Founder and CEO
Piramuthu Tavant
Petchiraj Piramuthu
Tavant
Head of Data & AI
GM Logo
Jacob Nelson
General Motors
Electric Vehicle Warranty Specialist
Yaron Saghiv UVeye
Yaron Saghiv
UVeye
Chief Marketing Officer
Northwood-University-Logo
Morrison Northwood
William Morrison
Northwood University
Rising Star Certified Collision Technician
ford
Lisa Sheth
Ford Motor Company
NA Warranty Coverages Cost Reduction Manager
Ed Allen
Pega
Manufacturing Industry Lead
Jain_K&L Gates
Varun Jain
K&L Gates
Of Council
ford
Shannon Dare
Ford Motor Company
NA Warranty Coverages Cost Reduction Manager
Gary Serbousek
Tavant
Senior Program Manager
McKinsey & Company Logo
Joe Dertouzos
McKinsey & Company
Partner
James Eisenberger
Pinpoint
Founder and CEO
Madhu Kunam
PTC Warranty
Senior Director, Solution Management
Horton Tavant
Samantha Horton
Tavant
Enterprise Business Architect
Correia_ConnectedStrategyAdvisors
John Correia
Connected Strategy Advisors
Managing Director
Sponsors