Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

Service Warranty Lifecycle Summit

Service & Warranty Lifecycle Annual Summit 2026: Oct 19-21

Analytics, Data, and Service: Fuel For A Customer-First Connected World

Click here to visit the FULL SUMMIT SERIES SITE

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MAPconnected’s Summit Series unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

 

 

 

 

Daryl Kreskowiak

Stellantis

Director NA Warranty Recovery

Lance LaCoe

CARS Protection Plus

President & CEO

Graham Swan

Cummins

Executive Director Global Warranty

Ben Bergman

Crown Equipment

Director of Customer Service

Tim Turvey

General Motors

former Global Vice President Customer Care & Aftersales

James Kiriazes

Bridgestone Americas

Director Customer Quality Engineering

Jordan Tauriainen

ServiceNow

Senior Director of Global Automotive Go-To-Market

Peter Dentler

Mack Trucks

Warranty Program Manager Lead

Marijo Prodanic

Kia America

Director Warranty Ops. & Tech. Assistance

Bryan Tracy

Slate Auto

Warranty Manager

Wayne Mitchell

Sedgwick

Senior Vice President Global Business Development

Justin Brookman

Consumer Reports

Director Technology Policy

Eric Bloink

General Motors

Warranty Performance Manager Interior and Exterior

Uma Boddapati

Sensata Technologies

Senior Warranty Manager

Arnon Shafir

Upstream

VP Data Intelligence & AI

Jimmy Bynum

Garde Solutions

CEO

Steve Olejniczak

International Motors

Warranty Associate Director

Josh Cohen

General Motors

Manager Global Warranty Strategy and Operations

Mike Roberts

MR Insights

former Global Warranty Strategy Manager, Ford Motor Company

Jennifer Jones Wheeler

Ford Motor Company

former Global Lifetime Warranty Chief

Jim Holloway

Toyota Motor North America

Former General Manager Purchasing

Craig Stack

Truepic

President and Co-Founder

Victor Garcia

Nissan Motor Company

Deputy GM Warranty Group America

Paul Whitworth

WarrCloud

Chief Operating Officer

Mark Abbott

Pegasystems

Client Executive

Kristin Kolodge

JD Power

Former VP Research Product Development

James Nardini

Kia America

Warranty Operations National Manager

Jose Clemente

General Motors

Manager GPSC Warranty Performance

Tim Kellogg

DeNooyer Chevrolet

Service Manager

Ted Danner

Circuitry.ai

Sr. Dir Warranty & Service Contract AI Solutions

Dan Dobbs

Advantage Technical

Solutions Architect Vehicle Services Group

Shane Schmitt

Ford Motor Company

Director Technical Hotline

Miles Thompson

Hyundai Motor America

Senior Manager Advanced Diagnostics

Tyler Betthauser

The Car Conservatory

Founder

Drew Arnum

Warranty Week

Editor

David Brisky

Kia America

Senior Techline Communications Manager

Stacey Higginbotham

Consumer Reports

Policy Fellow

Steve Zadoorian

STAR

Executive Director

Russell Suzuki

Toyota Motor North America

Manager Field Technical Services

Tim Barnes

Ford Motor Company

Business Analytics Specialist

Location:

Westin Southfield Detroit

Start:

October 19, 2026 12:00 pm ET

End:

October 21, 2026 5:00 pm ET

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